Police Dispatcher
About the role
Under General Supervision Works Within The Parameters Established By Law, Administrative Regulation, And Written Directives To Perform Police Communications Activities. Responsible For Receiving Calls, Dispatching Officers As Needed, And Monitoring The Physical Safety Elements Of The Campus And Nearby Community. Transmission Of Information From Callers In Distress To Responding Police Personnel.
Security Sensitive Position: Yes. % FTE: 1.0. Open Until Filled: Yes.
Responsibilities
- Collects data and information while taking the appropriate course of action based on well-defined procedures and practices.
- Receives emergency and non-emergency calls via radio and telephone while taking the appropriate action(s).
- Processes criminal history and background checks for officers.
- Provides community support within policy and procedure.
- Assists campus staff with entry into buildings via virtual electronic system.
- Interacts with callers (general public and other law enforcement agencies) and utilizes protocols to determine appropriate action to be taken.
- Manages tow related issues such as paperwork, wreckers, and car releases.
- Maintains specific data logs and journals as required by state mandates and procedures, as well as daily communication logs.
- Monitors Campus’ fire and intrusion alarms conditions and dispatch the appropriate unit (police and/or fire) when required. Also monitor camera system.
- Operates police communications equipment such as Communications console, police portable radios, CAD, State and County computer systems, audio recorders, fax-machines, copiers, and other equipment located in the telecommunications area.
- Performs other job-related duties as assigned.
Requirements
Work Experience: Required: One (1) year related experience.
Qualifications
Education: Required: High School diploma G.E.D. or equivalent or equivalent education.
Required Licensing/Certification: Must successfully complete (All courses must be successfully completed within two (2) years of employment.): Texas DPS Basic Telecommunications Course, TLETS/NLETS, TCIC/NCIC Basic Procedures Courses for licensing and certification. Preferred: Valid Texas Driver’s license. Clerical and personal computer experience.
Skills
Knowledge Of: Federal, State, Local, and County laws. Requires advanced, specialized knowledge in a job function, family or professional discipline to handle, as necessary, the analysis and/or procedural modifications associated with non-standard