Police Dispatcher

About the role

Receives, records and dispatches service calls and requests to ensure that security and public safety needs at Parkland facilities are handled in a timely manner.

Compensation

$43,680–$60,132 per year (based on experience) plus a $5,000 sign-on bonus for eligible candidates.

Requirements

• High school graduate or GED.
• Prefer previous law enforcement experience.
• Must obtain Basic Telecommunications Certification from the State of Texas within one year of hire.

Skills and abilities

• Must pass an extensive background investigation.
• Must pass a pre-employment polygraph.
• Must demonstrate multi-tasking abilities.
• Must demonstrate a working knowledge of personal computers.
• Effective written and oral communication skills.
• Ability to make sound judgments.
• Ability to remain calm and respond effectively during stressful and/or high-pressure emergency situations.
• Ability to deal with the public and fellow employees in a tactful and diplomatic manner.

Responsibilities

• Receive, record, and process requests for service or assistance and radio dispatch officers to provide appropriate police response.
• Operate National and State Criminal Information Network Systems.
• Maintain the confidentiality of all data entered or removed from the system including system activities.
• Provide supervisors with information concerning access authorizations into hospital units, offices, and restricted parking areas to prevent unauthorized access.
• Monitor Parkland Fire Alarm System and dispatch appropriate responses ensuring safety and security of patients, visitors, employees and Parkland facilities.
• Monitor Closed Circuit Television Systems observing internal and external locations of Parkland facilities ensuring the safety and security of all persons and facilities.
• Stay abreast of the latest developments, advancements and techniques used in police communication operations.
• Maintain a working knowledge of current laws, policies, procedures, and regulations that impact or govern law enforcement and public safety.
• Monitor and report Communications Center equipment malfunctions, inform supervision of problems and initiate repair requests to ensure equipment remains operational.
• Accurately record and/or distribute police department confidential information requests to appropriate supervisory staff and administrative officials of the department as requested.

Sign-on bonus

Parkland is offering a $5,000 hiring incentive for eligible Dispatcher candidates. To qualify, applicants must not be current Parkland employees and must not have been employed by Parkland within the past 12 months.