Police Dispatcher

The Castle Rock Police Department is seeking Entry Level Candidates for our Police Dispatcher position. We are currently recruiting for a highly motivated individual with exceptional customer service skills who is interested in becoming a Police Dispatcher with a premiere law enforcement organization in Colorado. This position performs specialized clerical and dispatching work during both emergent and non-emergent situations. This position is responsible for monitoring and coordinating telephone, radio, and Teletype communications between unit personnel, outside agencies, and the public. They will perform duties in a manner consistent with the stated values of the organization. Detailed Description The Town of Castle Rock has received numerous awards and recognition as being one of the safest communities in Colorado as well as national recognition as one of the best places to live and raise a family. Would you be interested in working in this nationally recognized department? We value teamwork, cooperation, and quality communication. We strive to provide exceptional public service to our customers and encourage creativity and innovation. We welcome all that share those values to apply. Working For The Town Of Castle Rock Includes The opportunity to make a difference in our community Career Advancement ProgramsEmployee well-being programCompetitive total compensation with an excellent benefits packageFree membership to the MAC or Recreation CenterPublic Service Student Loan Forgiveness eligible employee Essential Duties & Responsibilities Answers and directs all incoming telephone lines including E-911, emergency and administrative lines and takes appropriate action. Maintains radio contact with officersIntercepts, directs, coordinates, and maintains radio communications with police field units. Ensures appropriate units are dispatched to handle situationsInputs, retrieves, updates, and maintains information in the CAD (Computer Aided Dispatch) System. Maintains and updates community and business contact informationMonitors, inputs, and retrieves information in the CCIC/NCIC (Colorado and National Crime Information Computer) System. Searches additional information to assist officers on calls for serviceProcesses, files and enters messages into computer by TeletypeAssists with training of new communications personnelMonitors town-wide cameras and department license plate readers Performs other duties as assigned Minimum Qualifications An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered. Education: High School Diploma or GED Preferred Experience: One (1) year prior experience as an emergency dispatcher, law enforcement customer service or any equivalent combination Licenses and/or certifications Required: A CCIC/NCIC Certification is required within six months of hiring Knowledge, Skills, And Abilities Ability to become thoroughly knowledgeable of Town/regional geographyConsiderable knowledge of CCIC/NCIC operations and proceduresGeneral knowledge of principles and procedures for utilizing data base information systemsGeneral knowledge of laws applicable to dispatch services performedAbility to read, write, spell, and perform basic mathematical calculations, such as addition, subtraction, multiplication, and divisionAbility to visually distinguish colors on computer screensAbility to effectively read and interpret information from various computer screens simultaneously while communicating via audio equipmentAbility to remain calm and function effectively under circumstances that present emergency situationsAbility to process multiple calls simultaneouslyAbility to operate general modern office equipment, including Teletype, keyboards, 10-key adding machines, and telephonesAbility to type 30 words per minuteAbility to establish and maintain effective relations with supervisor, other departments, public agencies, the public, and fellow personnelAbility to work rotating shifts, including nights, weekends, and holidays Physical Demands Sedentary work for long periods of timeOccasional physical work lifting no more than 10 pounds Occasional lifting, carrying, walking and standingOccasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and stop, kneel, crouch or crawlFrequent hand/eye coordination to operate personal computer and office equipmentVision for reading, recording and interpreting informationSpeech communication and hearing to maintain communication with employees and citizens Work Environment Works primarily in a clean, comfortable environment Equipment Used Uses general modern office equipment, to include, keyboard, 10-key adding machines, and telephones This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment Must satisfactorily complete a criminal background check, polygraph, and psychological exam prior to commencing employment. This recruitment is set to close on Friday, August 7, 2026, at 5:00 p.m. MST. The Town of Castle Rock is an Equal Opportunity Employer. Become a CRPD Dispatcher