Police Dispatcher

About the Role

The Castle Rock Police Department is seeking highly motivated individuals with exceptional customer service skills for the Police Dispatcher position. This role performs specialized clerical and dispatching work during both emergent and non-emergent situations, monitoring and coordinating telephone, radio, and Teletype communications between unit personnel, outside agencies, and the public.

The Town of Castle Rock has received numerous awards as one of the safest communities in Colorado and is nationally recognized as one of the best places to live and raise a family. The department values teamwork, cooperation, quality communication, and encourages creativity and innovation.

Responsibilities

• Answers and directs all incoming telephone lines, including E-911, emergency, and administrative lines, taking appropriate action.
• Maintains radio contact with officers and intercepts, directs, coordinates, and maintains radio communications with police field units.
• Ensures appropriate units are dispatched to handle situations.
• Inputs, retrieves, updates, and maintains information in the CAD (Computer Aided Dispatch) System.
• Maintains and updates community and business contact information.
• Monitors, inputs, and retrieves information in the CCIC/NCIC (Colorado and National Crime Information Computer) System to assist officers on calls for service.
• Processes, files, and enters messages into the computer by Teletype.
• Assists with training new communications personnel.
• Monitors town-wide cameras and department license plate readers.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED.
• One (1) year of prior experience as an emergency dispatcher, law enforcement customer service, or equivalent combination of education and experience.
• CCIC/NCIC Certification required within six months of hiring.

Skills & Abilities

• Ability to become thoroughly knowledgeable of Town/regional geography.
• Considerable knowledge of CCIC/NCIC operations and procedures.
• General knowledge of principles and procedures for utilizing database information systems.
• General knowledge of laws applicable to dispatch services performed.
• Ability to read, write, spell, and perform basic mathematical calculations.
• Ability to visually distinguish colors on computer screens.
• Ability to effectively read and interpret information from various computer screens simultaneously while communicating via audio equipment.
• Ability to remain calm and function effectively under emergency situations.
• Ability to process multiple calls simultaneously.
• Ability to operate modern office equipment, including Teletype, keyboards, 10-key adding machines, and telephones.
• Ability to type 30 words per minute.
• Ability to establish and maintain effective relations with supervisors, other departments, public agencies, the public, and fellow personnel.
• Ability to work rotating shifts, including nights, weekends, and holidays.

Physical Demands

• Sedentary work for long periods of time.
• Occasional physical work lifting no more than 10 pounds.
• Occasional lifting, carrying, walking, and standing.
• Occasionally required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• Frequent hand/eye coordination to operate personal computer and office equipment.
• Vision for reading, recording, and interpreting information.
• Speech communication and hearing to maintain communication with employees and citizens.

Work Environment

• Works primarily in a clean, comfortable environment.
• Uses general modern office equipment, including keyboards, 10-key adding machines, and telephones.
• May require the use of personal equipment (e.g., vehicle, cell phone, tools) in the course of employment.

Benefits

• Opportunity to make a difference in the community.
• Career advancement programs.
• Employee well-being program.
• Competitive total compensation with an excellent benefits package.
• Free membership to the MAC or Recreation Center.
• Eligibility for Public Service Student Loan Forgiveness.

Must satisfactorily complete a criminal background check, polygraph, and psychological exam prior to commencing employment.