POLICE DISPATCHER

About the role

This position involves receiving, evaluating, and transmitting emergency and routine voice radio messages; dispatching required equipment and personnel in accordance with standard policies and procedures; maintaining records; and performing related duties as required.

Responsibilities

• Maintains two-way radio communications with emergency cars and other emergency units on assignments.
• Maintains contact with all field personnel.
• Receives emergency and other-type messages, secures and records/log all information regarding type of emergency or incident, exact location, and other pertinent information.
• Dispatches personnel and equipment according to standard operating procedures.
• Keeps supervisor informed of general activities and emergency calls or situations.
• Maintains accurate records of requests for service and other departmental activities.
• May instruct other personnel in the techniques and use of the department's communication equipment.

Requirements

• Graduation from high school or GED equivalent.
• One (1) year of public contact or clerical experience which demonstrates the ability to perform multiple tasks at the same time and use short-term recall skills.
• Previous radio communications experience is desirable.
• Knowledge and skills in: correct English usage; general office practices and procedures; customer service techniques.
• Ability to: learn the rules and regulations of the Federal Communications Commission, which governs the operation of radio transmitters or receivers; quickly recall from memory short-term information received; work under stress; exercise self-control and good judgment in emergency situations; study and maintain a knowledge of departmental policies and procedures, streets, and City geography; maintain clear and accurate records; follow written and oral instructions; speak clearly and distinctly; type at a speed of at least 40 net words per minute; work days, evenings, weekends, and holidays as needed; and establish and maintain effective working relations with all levels of staff and the general public in routine as well as stressful situations.

Qualifications

• To be considered for this position, the experience you indicate in your responses to the supplemental questionnaire must also be described, in detail, on the "Work Experience" section of your employment application. Failure to complete the "Work Experience" section of the employment application will result in your application not being considered.
• To be eligible for this position, you must have the ability to type at least 40 net words per minute.
• If selected for this position, you will be required to work rotating shifts, including days, nights, weekends, holidays, and overtime as required.

Skills

• Correct English usage.
• General office practices and procedures.
• Customer service techniques.
• Learn the rules and regulations of the Federal Communications Commission.
• Quickly recall from memory short-term information received.
• Work under stress.
• Exercise self-control and good judgment in emergency situations.
• Study and maintain a knowledge of departmental policies and procedures, streets, and City geography.
• Maintain clear and accurate records.
• Follow written and oral instructions.
• Type at a speed of at least 40 net words per minute.
• Work days, evenings, weekends, and holidays as needed.
• Establish and maintain effective working relations with all levels of staff and the general public in routine as well as stressful situations.

Benefits

The City of National City offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and other perks. Details can be found on the City's website or during the interview process.

Pay

The starting salary for this position is $X per hour, with potential for advancement based on performance and experience.

Schedule

Police Dispatchers work a 4/10 workweek, Monday through Thursday, 7am to 6pm. City offices are closed on Fridays. For Police, Fire, and Nutrition employees, work schedule may differ. For more details on schedules, please refer to the City's official policy documents.

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Disqualifying Criteria

Please refer to the Disqualifying Criteria for Police Dispatcher attached to the Job Announcement. By clicking here, I acknowledge that I have read and understand the potential reasons for my automatic disqualification from the hiring process.

Alternative Work Schedule

City employees work a 4/10 workweek, Monday through Thursday, 7am to 6pm. City offices are closed on Fridays. For Police, Fire, and Nutrition employees, work schedule may differ. For more details on schedules, please refer to the City's official policy documents.

Job Source Information

Job source information is provided in the application form.

Applicant's Acknowledgment - Notification Via Electronic Mail (E-Mail)

The City of National City's Human Resources Department uses electronic mail (e-mail) to notify applicants of important information relating to the status and processing of their application. Applicants are advised to ensure that the email address and contact information they provide is current, secure, and readily accessible to them. They should also adjust spam or other filters to accept our emails. The City will not be responsible for any non-delivery of emails or failure to check email boxes on a timely basis.