Police Dispatcher

About the role

Under the supervision of the Commander, the Dispatcher dispatches police, fire, and emergency medical units; answers incoming 911 lines, other emergency calls, and police non-emergency lines. Operates computer-aided dispatch equipment and monitors and coordinates police, fire, emergency medical unit activity and assignments via radio frequencies. Office space including desk, computer, and phone provided.

Responsibilities

• Provide citizens with quick, efficient and courteous service in person and by telephone
• Maintain daily shift reports and 911 logs
• Operate CLEMIS and the Law Enforcement Information Network (LEIN)
• Additional related responsibilities as assigned

Skills

• Knowledge of current office software, including Microsoft Office applications, and the ability and interest to quickly learn and apply new tools and technologies
• Ability to prioritize multiple tasks and utilize problem-solving skills to assist members of the public and other employees
• Ability to communicate and collaborate with a diverse range of individuals in carrying out assigned duties with a professional demeanor, and effective customer service and interpersonal skills
• Knowledge of CLEMIS records management, warrant validation and entry/removal through LEIN, and general police RMS preferred
• Attention to detail and the ability to deal tactfully with a variety of individuals in diverse and stressful situations
• Ability to work under pressure, and exercise good judgment and sound decision-making in emergency situations

Requirements

• High school diploma, or its equivalent required
• Professional Dispatch experience, knowledge of law enforcement, fire, and medical terminology/procedures preferred
• Must be able to sit for extended periods of time
• Must be able to work days, afternoons, and/or midnight shifts
• Must be able to look at computer monitors for extended periods of time

Benefits

• Vacation, sick, personal, and holiday time
• Medical, dental, and vision insurance
• 401(a) and Retirement Health Savings (RHS) account
• Uniform cleaning allowance
• Tuition reimbursement