Police Customer Service Representative

Description This position serves as the first point of contact for visitors, offering professional customer service while maintaining building security and supporting a variety of front-office needs. The role requires clear and effective communication, courteous telephone assistance, and consistent adherence to departmental procedures. Responsibilities include completing digital and ink fingerprinting, handling cash transactions and receipts, assisting with inmate property releases, and managing outgoing mail. The ideal candidate is dependable, detail-oriented, and committed to maintaining confidentiality while building positive interactions with both staff and the public. This is an opportunity for someone who excels in a fast-paced environment and is ready to support daily operations with accuracy and professionalism. Position Responsibilities Must be able to communicate with others in spoken and written English to ensure the safe and efficient operations of the business.Greets all incoming visitors with courtesy and promptness at the front entrance; ascertains their business; maintains building security while assisting them.Communicates on the telephone professionally and courteously.Comprehends and follows police department procedures both oral and written.Establishes and maintains effective working relationships with other employees and members of the public.Fingerprint digital and ink.Maintains confidentiality about information learned on the job.Handles money, makes changes correctly, and issues receipts for requested incident reports.Assists with inmate release property.Collects any outgoing mail to be picked up by mail carrier.Performs other work as assigned. To review the full job description for this position, please click the following link:Class Specifications | Customer Service Representative - Police | Class Spec Details Qualifications MINIMUM REQUIREMENTS High School Diploma or GEDOne (1) year of cash-handling experience DESIRED EXPERIENCE AND TRAINING Customer Service experience OTHER REQUIREMENTS Must possess, or obtain upon employment, a valid Arizona driver’s license.Regular attendance is an essential function of this job to ensure continuity.Must be able to work all shifts. Current Compensation And Benefits We are dedicated to fostering an inclusive and positive work environment. We offer competitive pay, outstanding benefits, and the chance to work with a committed team making a difference in our community. Located in the beautiful mountain town of Flagstaff, AZ, you’ll enjoy a unique quality of life with outdoor recreation, stunning scenery and a welcoming community. Our Total Compensation Package Includes Best-in-class Benefits And An Annual Salary Of $40,518.40 - $60,777.60, Based On The Candidate's Qualifications And Experience. Plus: Arizona State Retirement System with 100% MatchEmployees are members of Arizona State Retirement System (ASRS) with a mandatory contribution rate of approximately 12%Deferred Compensation Options Up to 4% Annual Pay for Performance IncreaseGroup Insurance including Health, Dental and Vision coverage Flexible & Health Savings Accounts 13 Paid Holidays, Vacation, Sick Leave, Personal Leave, Paid Parental Leave, Bereavement, Jury Duty Life Insurance, AD&D, Short- and Long-Term Disability and Voluntary Life Insurance First-Time Homebuyer Assistance Qualified Public Student Loan Forgiveness Employer Tuition Assistance Employee Clinic, Telehealth, Wellness Program & Incentives Tobacco Cessation Program Employer Assistance ProgramRecognition including Workiversary, Wonderful Outstanding Worker (WOW), On-the-Spot, 7k Award, and City Manager's Excellence Awards Employee Discounts: Mountain Line Bus Eco Pass, Aquaplex, and Recreation Centers Please note that Compensation and Benefits are subject to change based on future policy change, budgetary impact, and Council changes. The City of Flagstaff is looking for team members who are passionate about community, innovation, and quality of life. Come be a part of this cool community and see why the City of Flagstaff is a great place to work! The City belongs to Northern Arizona Public Employees Benefit Trust (NAPEBT), a consortium formed to combine resources and leverage buying power in order to provide comprehensive and cost-effective benefits to employees. NAPEBT currently includes the City of Flagstaff, Coconino County, Coconino Community College, Flagstaff Unified School District, Mountain Line, Kachina Village Improvement District, and the Coconino County Accommodation School. NAPEBT continually works to ensure a better benefits package than any of the employers could offer individually, which keeps benefits costs down for employees. INSURANCE Benefits include medical, prescription, dental, vision, life insurance, and short and long term disability options. RETIREMENT Employees are members of Arizona State Retirement System (ASRS), Public Safety Personnel Retirement System (PSPRS), or the Elected Officials Retirement Plan (EORP) based on eligibility requirements. DEFERRED COMPENSATION Employees may make pre– or post-tax contributions to a 457 Retirement Plan through Voya, Nationwide, or Mission Square account via Payroll Deduction. Our comprehensive benefits package includes healthcare benefits, Arizona State or Public Safety Retirement, annual vacation, 13 paid holidays, paid Parental Leave, an offsite health clinic, Employee Assistance Program, wellness program and incentives, First-Time Homebuyer Assistance Program, Tuition Assistance Program, and so much more. The City of Flagstaff is a Qualified Public Student Loan Forgiveness Employer. To view comprehensive benefits information, click here 01 What is your highest level of education? High school diploma or G.E.DAssociates Degree or 60 Completed College CreditsBachelors Degree or higher level of educationNone 02 Do you have one (1) year or more of cash-handling experience? YesNo 03 Do you have customer service experience? YesNo 04 How many years of customer service experience do you have? NoneLess than one yearOne to two yearsThree to four yearsFive or more years 05 Please indicate which of the following skills and knowledge areas you possess Select all that apply: Using computers and software application programsFilingTypingScanningProviding customer servicePreparing a variety of reportsPrioritizing work and performing multiple tasksMaintaining various databasesMaintaining various records and filesMaintaining confidential recordsBasic filing and recordkeeping principlesModern office proceduresCustomer service principlesInventory maintenance principlesDatabase management principlesBasic accounting principles 06 This position is posted with the full salary range indicating future potential earnings; however, the actual hiring salary for this position is dependent upon relevant experience and qualifications above minimum requirements and position funding. This position is budgeted for the following range: $19.48-$24.35. Are you okay with that pay range? YesNo Required Question