POLICE- COMMUNITY SERVICE OFFICER

About the Role

This non-sworn civilian position supports law enforcement by performing public relations, technical, clerical, and field duties to assist the public, officers, and other personnel.

Responsibilities

• Respond to low-risk calls for service in the field using a city-owned vehicle.
• Write police reports from citizen interactions in the field, by phone, or at the police department.
• Direct traffic and collect evidence.
• Investigate private property accidents.
• Refer citizens to city services.
• Maintain visibility by patrolling assigned areas, including streets, parks, neighborhoods, and businesses.
• Assist officers in documenting case information.
• Respond to questions, complaints, and information requests from the public, merchants, civic organizations, and employees.
• Take and relay messages, direct calls, and return calls as needed.
• Assist in critical incidents, special events, and storm-related emergencies.
• Use the agency’s electronic reporting system and comply with GEARS (Georgia Electronic Accident Reporting System).
• Attend court proceedings.
• Assist Fire Department and Emergency Medical Services at fires or accidents in the assigned area.
• Monitor restricted parking areas and issue citations for violations.
• Operate a two-way radio to dispatch patrol cars.
• Accept and properly submit citizen complaints and commendations to professional standards.

Requirements

• High school diploma or equivalent.
• Valid Driver’s License.
• Typing skills and ability to use standard office equipment.
• Effective public interaction and strong communication skills (written and verbal).
• Ability to follow oral and written instructions.
• Quick and calm response in emergency situations.
• Maintain security and confidentiality of all information.
• Assist the public in obtaining reports and information.
• Willingness to undergo fingerprinting and background checks (local, state, and national).
• Willingness to submit to a voice stress analysis and psychological evaluation.
• Maintain conduct that does not discredit the officer, department, or city, both on and off duty.

Physical and Mental Demands

• Work in all outdoor elements, including extreme heat, cold, rain, and wind.
• Potential exposure to drugs, fumes, blood-borne pathogens, and hazardous conditions.
• Mobility to work in office and field settings using standard office equipment.
• Vision to read printed materials and computer screens; hearing and speech for in-person and telephone communication.