Police Communications Technician

About the Role

The Police Communications Technician works under the direction of the Police Records & Dispatch Supervisor and the Staff Services and Public Safety Grant Administrator. This position responds to public inquiries, complaints, etc. on the telephones as well as in person. Serves as telephone receptionist receiving incoming telephone calls for non-emergency assistance for the police department. Accurately and concisely obtains all pertinent information, determines priority of incoming requests, and transfers calls to the MECCA 911 center when necessary, or directs calls to other departments within the city.

Responsible for monitoring and maintaining building security 24/7 via closed circuit monitors and police radio. Receives and receipts payments for bail bonds, through Municipal Court, and booted vehicle/traffic fines for Parking Authority after business hours. Performs duties in compliance with departmental orders, directives, and policies.

Responsibilities

• Answers and directs incoming telephone calls in a courteous and timely manner.
• Determines priority of incoming requests and transfers calls to MECCA 911 center when necessary.
• Receives non-emergency requests concerning parking complaints and various other complaints.
• Accurately and concisely obtains all pertinent information during in-person or telephone conversations and transfers calls to the correct department within or outside city limits.
• Receives and completes minor incident reports in the records management system.
• Receives and receipts payments for bail bonds, boot fees, and traffic fines after regular business hours for various departments within the city (Municipal Court, Parking Authority).
• Maintains a list of all vehicles towed by the City as well as a list of all vehicles towed from private property.
• Acquires all requested information on tow release forms to complete tow releases for vehicles towed by the police department.
• Maintains an electronic and hard copy file of all Protective Orders received from the Family Magistrate court system.
• Monitors police radio and ensures a quick response is made to officer inquiries over the radio.
• Responsible for monitoring and recording officers during an arrest event to ensure the safety of all parties involved.
• Maintains a physical log of all recorded arrests on DVD.
• Ensures nighttime DMCC is properly notified when requested by an officer.
• Ensures policies and procedures are adhered to pertaining to the release of a booted vehicle or an arrestee to the correct individual.
• Responds to back ticket check requests from officers and the parking authority.
• Maintains and monitors building security 24/7.
• Maintains the dispatch center audio logging system.
• Enters and maintains an electronic database of police department incident reports.
• Ensures that data entry is precise and correctly entered in the Records Management System, including citations, protective orders, and minor incident reports.
• May be assigned additional data entry tasks outside of normal duties (pawns, accident reports, tow letters, NCIC validations).
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent, plus elementary technical training acquired on the job or through one year or less of technical or business school.
• 1-3 years of experience.
• Knowledge of basic computer skills, including Records Management Systems and Computer Aided Dispatch.
• Operational knowledge of various types of equipment used in police, fire, and other emergency dispatching services.
• Proficiency in the use of multi-line telephones.
• Ability to handle distraught and/or dissatisfied individuals, both in person and on the telephone.
• Ability to communicate efficiently and effectively both orally and in writing.
• Strong ability to multi-task.
• Ability to remain calm during high-stress situations.
• Ability to maintain a high level of security and confidentiality of all sensitive information.
• Basic typing skills.

Preferred Qualifications

• Experience in an administrative role.
• Experience working in a law enforcement setting.

Skills

• Strong public relations and customer service skills.
• Ability to work under minimal supervision.
• Proficient in data entry and record-keeping.

Working Conditions & Physical Requirements

Office work only. Good working conditions with almost complete absence of physically demanding, unpleasant, strenuous, and/or hazardous elements. While performing the duties of this job, the employee is regularly required to type, file, or lift office supplies up to 20 pounds.

Daily use of computers for data entry and use of telephone, radios, fax machine, copier, etc.

Pay

Grade 4; Salary range starting at $19.34/hour.

Schedule

Afternoon Shift (3:00 PM – 11:00 PM) with regular days on Tuesday and Wednesday. Due to the nature of services provided by a law enforcement agency, the employee will be required to work additional shifts as needed, including weekends and holidays.