Police Assistant - Police Transit Bureau

About the role

The mission of the Phoenix Police Department is to build and foster strong relationships with the community through outreach and engagement while adhering to the highest standards and traditions of the department. The department is committed to the Guiding Values of its P.R.I.D.E. Statement: Protection, Responsibility, Integrity, Dedication and Employee Excellence. The Transit Unit is seeking qualified candidates for a Police Assistant opportunity to primarily support enforcement activities ensuring the safety and security of transit employees and passengers throughout the City of Phoenix.

Responsibilities

• Respond to calls for service that do not require the presence of a sworn officer.
• Provide investigative support to sworn personnel within the Transit Unit.
• Support special event staffing and evidence collection.
• Assist with citation processes related to civil traffic investigations.

Schedule

Work hours will be either 1st shift (0600–1600) or 2nd shift (1500–0100) on Monday–Thursday or Tuesday–Friday. Upon initial assignment, there will be a 6–8 week training program and an 8-week academy for new police assistants.

Ideal Candidate

• Ability to demonstrate strong written communication skills.
• Maintain exceptional organizational abilities.

Pay

Pay range: $23.06 to $35.78 per hour. Hiring range: $23.06 to $28.04 per hour. The actual salary offer will consider skills, qualifications, experience, education, licenses, training, and internal equity.

Benefits

• Traditional pension with employer and employee contributions.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans; monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer-paid long-term disability.
• Free bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.

Minimum Qualifications

• Two years of public contact or customer assistance experience.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists are subject to a criminal background check applicable to the department or position.
• Must be physically capable of operating City vehicles safely, possess a valid driver’s license, and have an acceptable driving record.
• Positions in the Police Department must meet background standards appropriate to non-sworn positions.

Preferred Qualifications

• Experience handling confidential documents.
• Customer service experience, both in person and on the telephone.
• Familiarity with CLIPS, RMS, and pre-booking processes.