Poker Operations Associate

The Poker Operations Associate oversees the day-to-day, on-site customer experience across North American platforms. They are primarily responsible for hands-on execution of game and promotional configurations, visual asset updates, and merchandising.

Responsibilities

• Configure and deploy poker games and promotions ensuring that all offerings and game attributes are executed consistently and accurately with principles and standards of the Poker Operations department
• Set and adjust tournament guarantees based on analysis of historic and forecasted results in coordination with wider commercial strategy
• Recommend changes to the poker offering to optimize it for North American market needs based on liquidity and player preferences
• Service and advise internal customers in the creation of requested games and promotional configurations accurately and on time
• Coordinate visual assets delivery and merchandising refreshes ensuring frictionless player journeys and accurate messaging across platforms
• Provide timely reports regarding performance to management as required
• Handle escalations from internal teams for a variety of poker and software/technical issues
• Maintain awareness and deliver insights through following industry news, competitor activities, and developments in the poker, gaming, and at-home entertainment sectors
• Perform other duties as assigned by the Company to ensure operational flexibility and meet evolving business needs

Requirements

• 2+ years of experience in a gaming, operations, or analytics role preferred
• Bachelor's degree or equivalent, or commensurate online gaming industry experience
• Exhaustive knowledge of poker, including all game and betting variations, industry trends, online operators and offerings, and understanding of the basics of game theory
• In-depth experience with regulated North American Poker apps/software, including game catalog, features, and promotions
• Significant experience playing online poker
• Excellent communication and interpersonal skills both in-person and across various digital formats
• Exceptional written communication skills, with the ability to convey complex ideas clearly and efficiently
• Willingness to work long and often unusual hours
• Intermediate or better Microsoft Word, Excel, and other business productivity software skills
• Prior experience interacting with complex systems
• Ability and willingness to educate internal partners on the nuances of poker
• Mission-driven and team-focused with demonstrated ability to work independently on assigned tasks and projects

Benefits

• Comprehensive health plans (some as low as $0 per paycheck) including fertility and family planning, mental health support, and fitness benefits
• Generous paid time off (PTO & sick leave) and 14 paid company holidays
• Annual bonus and long-term incentive opportunities (based on performance)
• 401k with up to a 5% match
• Commuter benefits
• Pet insurance
• Short-term or long-term incentive compensation, including cash bonuses and stock program participation (eligibility varies)
• Paid sick time in accordance with all applicable state and federal laws

Pay

The applicable salary range for this position is $66,000 - $83,000 USD, dependent on relevant experience, location, business needs, and market demand.