Operations Associate

Contribute to the success of the overall operation by assisting in a variety of roles throughout the club. Provide the highest level of member service, maintain club cleanliness, and demonstrate a positive and professional attitude. This role offers experience in all aspects of the Club, enhancing knowledge of operations and hospitality while developing career growth potential.

About the Club Culture

Our unique culture is guided by our values and behaviors, which we call our "Code of Culture."

• Our Mantra: Respect The Past, Accept Responsibility, Pay it Forward.
• Our Actions We Live By:
  • Keep It Real. Always. Engage in open and honest discussions, speak up courageously, and navigate tough conversations with empathy and grace.
  • Think Ahead. Be An Owner. Be proactive, act like an owner of the business, and stay ahead of challenges.
  • Stay Humble. Hustle Harder. Show up ready to do the hard work, roll up your sleeves, and contribute as part of a powerful team.
  • One Team. One Voice. Move in the same direction as a united team to accomplish limitless goals.
  • Be Curious. Ask Why. Stay member-curious, seek to understand, and never settle. Ask questions to get to the core of matters.
• Pete's Promise: Service Forward, Ruthlessly Consistent, Do the Right Thing.

Responsibilities

• Customer Service
  • Greet members and guests upon arrival to the Club.
  • Check members in by verifying their membership.
  • Ensure all guests complete a Guest Registration Waiver and pay applicable fees.
  • Book appointments, programs, and class reservations for members and guests.
  • Provide information about Club programming and facilities.
  • Deliver exceptional service to retain guests for repeat business.
  • Represent the club professionally through appearance, communication, and follow-through.
  • Provide the membership sales team with guest/prospect lead contact information.
• Reception Desk Oversight (if applicable)
  • Operate the cash register and process payments.
  • Manage cash handling and balance the cash drawer each shift.
  • Perform opening and/or closing duties as required.
  • Answer and transfer phone calls.
• Café Oversight (if applicable)
  • Create and serve food and beverage items.
  • Promote daily specials and encourage upgrades to orders.
  • Operate the cash register and process payments via cash, credit card, or member account charges.
  • Perform café opening and/or closing duties.
  • Maintain a clean, safe work environment according to State and Local food safety standards.
  • Obtain State Food Handler Certification and Responsible Beverage Service (RBS) certification (if serving alcohol).
• Pool Deck Oversight (if applicable)
  • Greet members and guests upon arrival to the Pool Area.
  • Act as a Host in designated areas or event spaces.
  • Collaborate with the F&B team to offer food and drinks, including serving, placing orders, delivering refreshments, and processing transactions.
  • Provide seating, make members/guests comfortable, and offer tours of pool deck amenities.
  • Communicate and book appointments for programs and events.
  • Provide updates on Club programming and facilities.
  • Maintain refreshment stations by refilling water, stocking supplies, and keeping areas clean.
  • Provide towels as needed and assist with towel operations.
• Parking Garage Oversight (if applicable)
  • Warmly greet each member with a smile.
  • Check members and guests in by verifying their membership.
  • Audit cars parked in the garage when necessary.
  • Perform opening and/or closing duties as required.
• Cleanliness
  • Maintain cleanliness and stock levels throughout the Club, focusing on the Sports Desk, Locker Rooms, Lobby, Fitness Areas, Pool Deck, and surrounding areas.
  • Perform detail cleaning and preventive maintenance, such as restocking towels, emptying and wiping trash cans, disinfecting toilets and showers, cleaning mirrors and lights, vacuuming carpets, and mopping floors.
  • Restock vanity supplies and replenish inventory and janitorial products.
  • Maintain a clean and safe work environment.
  • Assist with laundry functions, including collecting, washing, drying, and folding towels.
• Communication and Relationships
  • Communicate timely and follow up as appropriate.
  • Actively participate in required events, programs, meetings, and trainings.
• Other Responsibilities
  • Flexibility in work schedule, including day and evening shifts, weekends, and holidays.

Requirements

• At least one year of experience in the hospitality industry or a related service position (preferred).
• Food Safety certification (if applicable).
• Professional, friendly manner with excellent customer service attitude and abilities.
• Strong verbal communication and conflict resolution skills.
• Enthusiastic, responsible, and dependable team player.
• Self-motivated, takes initiative, and willing to acquire new skills.
• Well-organized and detail-oriented.
• CPR certified.

Skills & Knowledge

• Knowledge of company policies and regulations.
• Strong written and oral comprehension and expression to communicate information and ideas effectively.
• Ability to utilize club software programs and email communication tools like Microsoft Outlook.

Working Conditions & Physical Requirements

• Regularly required to stand for extended periods, use hands and fingers, handle or feel objects, reach with hands and arms, and talk and hear.
• Occasionally required to walk, stoop, kneel, crouch, or crawl, and taste or smell.
• Frequently lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.
• Moderate noise level in the work environment.

Benefits

• Club Membership.
• Competitive compensation.
• Discounts on club services and amenities.
• Continuing education opportunities.
• Community involvement programs.
• Paid Time Off (for Full-Time associates).
• Health Insurance (for Full-Time associates).

Full-Time status eligibility starts at an average of 25 hours of work per week.