Operations Associate

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handles customer inquiries by phone and through the branches; this includes inquiries about checking and savings accounts, debit cards, wires, overdrafts, stop payments, account errors and fraudulent transactions.
• Processes debit card applications and creates cards on site for customer pick up.
• Provides a good customer experience to both internal and external customers and remains calm to effectively diffuse any difficult customer situations.
• Possesses knowledge of Deposit Operations reports and jobs to provide accurate and timely information to customers.
• Communicates effectively using proper phone etiquette and bank terminology.
• Delivers all customer requests on an accurate and timely basis.
• Processes prenotes, HSA, stop payment and other deposit operations reports as needed in a timely and accurate manner.
• Processes debit card disputes and fraud cases.
• Stays productive during the shift and shows initiative to learn new jobs, ask questions to aid the department, uses the systems and looks for efficiencies and ways to help create a better customer experience.

EDUCATION and/or EXPERIENCE

• A High School Graduate or GED equivalent required.
• Must be extremely organized and methodical.
• Strong interpersonal relationship skills and the demonstration of effective listening and communication abilities are highly recommended.