Poison Information Specialist - Tennessee Poison Center

Discover Vanderbilt Health: With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated.

About the Role

Appropriately triages all calls, inquiries about symptoms and signs of poisonings, then provides management and treatment recommendations. Provides accurate information about symptoms and treatment recommendations of poisonings to consumers, health care providers, and other agencies under occasional guidance, and does follow-up calls to hospitals on all patients until discharged. Keeps accurate medical records on calls, codes all information accurately and writes appropriate case notes. Reports to the Director and Managing Director of the Tennessee Poison Center (TPC).

Responsibilities

• Obtains critical information and provides accurate information regarding assessment and managing of potential poisoning.
• Makes appropriate decisions based on triage, need for toxicologist consultation and treatment recommendations.
• Documents all information and exposure calls in Toxically.
• Documents an accurate history, symptoms, assessment, and recommendation or plan on all exposure cases.
• Maintains appropriate documentation of the call.
• Additional duties may be assigned.

Requirements

• Must be a licensed Pharmacist, RN, or MD with a minimum of 2 years of experience.
• Bachelor's degree (required).
• Certifications: LIC-Medical Doctor - Licensure-Others, LIC-Pharmacist License - Tennessee, or LIC-Registered Nurse - Tennessee.
• Relevant work experience: 2 years.

Skills

• Records Management (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate Records Management in practical applications of moderate difficulty. Familiar with archival records and procedures which have enduring value and are preserved for reference and research purposes.
• Call Center Problem Solving (Intermediate): Ability to maintain ongoing dialogue with customers to assess impact of problems, ensuring problems are addressed relative to their severity and importance. Demonstrates ability to effectively determine difficult problems in a timely fashion after exhausting all possibilities for resolution within scope of responsibilities.
• Drug Poisoning Assessments (Intermediate): Demonstrates mastery of drug poisoning assessments in practical applications of a difficult nature. Possesses sufficient knowledge, training, and experience to successfully deliver poison assessments without requiring support and instruction from others. Able to train and educate by setting the example, giving technical instruction, providing leadership, and generally raising the level of performance of others while on the job.

Core Accountabilities

• Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance.
• Problem Solving/Complexity of Work: Analyzes moderately complex problems using technical experience and judgment.
• Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area.
• Team Interaction: Provides informal guidance and support to team members.

Benefits

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.