Point of Contact

At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care. We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff. We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies.

About the role

The Point of Contact (POC) provides support for the office and physicians independently and with minimal supervision. The POC also handles diverse duties as requested or required under the general and direct supervision of the site manager.

Responsibilities

• Create a positive and professional first impression of the practice and show patients a "we care" attitude.
• Accurately and efficiently process incoming messages (40-50 messages per day) from the PAC via Keona Health, including effectively triaging calls and responding to patients appropriately per policy.
• Accurately and efficiently document messages in EMR for the physician to determine the proper disposition of the message.
• Contact patients at the physician's direction to provide results, arrange treatment, or discuss status.
• Scan and index all pertinent information into the patient chart.
• Review for completeness and accuracy, then enter required patient demographics and clinical information into Practice Management and EHR.
• Accurately assess patient questions and conditions, confidently asking questions relating to symptoms or situations.
• Explain procedures and provide educational materials related to treatment/diagnosis.
• Identify common issues after procedures as well as common side effects of medications.
• Schedule office appointments, local procedures, injections, and external labs and radiology.
• Communicate with physicians regularly to determine preferences and specifics pertaining to their specialty.
• E-scribe medications per doctor preference and order tests.
• Complete patient FMLA paperwork or related medical record requests.
• Assist with appeals on behalf of the physician.

Duties, responsibilities, and activities may change at any time, with or without notice.

Requirements

• Minimum High School Diploma or GED required.
• Minimum of two (2) years of front office experience, preferably in a medical setting.
• Preferred: Prior Medical Assistant or prior patient assistance center experience.

Skills

• Outstanding customer service skills.
• Proficient knowledge of Medical Terminology, ICD-10, and CPT-4 Code.
• Excellent typing, communication (verbal and written), and people skills.
• Proficient computer software and database skills.
• Strong analytical and organizational skills with attention to detail.
• Flexibility, problem-solving, and team attitude.
• Ability to type a minimum of 40 words per minute.

Travel

Must have the ability, flexibility, and willingness to travel between multiple sites within a geographic region.

Physical Requirements

• Regularly required to sit 4-7 hours/day and stand 1-3 hours/day.
• Intermittently required to walk, stoop, bend, speak, and listen.
• Frequently lift and/or move up to ten pounds, and occasionally lift and/or move up to 25 lbs.
• Ability to use the telephone 70% of the workday.

Benefits

• Competitive salaries and great work/life balance (enjoy your weekends).
• Tuition reimbursement.
• Health, dental, and vision insurance.
• Corporate discounts.

Actual compensation offered is based on work experience, education, skill level, and geographic location, in accordance with applicable laws.