Point of Contact

Why Join Us?

At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care. We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff!

We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies. We offer competitive salaries and a great work/life balance: enjoy your weekends! UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!

About the Role

The Point of Contact (POC) provides support for the office and physicians independently and with minimal supervision.

Responsibilities

• To create a positive and professional first impression of the practice and to show the patients a "we care" attitude.
• Accurately and efficiently processes incoming messages (40-50 messages per day) from the PAC via Keona Health, including effectively triaging calls and responding to patients appropriately per policy.
• Accurately and efficiently documents messages in EMR to the physician for the proper disposition of the message.
• Contact patients at the physician's direction to provide results, arrange treatment, or discuss the status.
• Scanning and indexing all pertinent information into the patient chart.
• Reviews for completeness and accuracy and then enters required patient demographics and clinical information into Practice Management and EHR.
• Accurately assesses patient questions and conditions and confidently asks questions relating to symptoms or situations.
• Explain procedures and hand out educational materials related to treatment/diagnosis.
• Accurately and efficiently documents messages in EMR to the physician for the proper disposition of the message.
• Contact patients at the direction of the physician to provide results, arrange treatment, or discuss the status.
• To be able to identify common issues after procedures as well as identify common side effects of medications.
• Schedule office appointments, local procedures injections, and external labs and radiology.
• Communicate with physicians regularly to determine preferences and specifics pertaining to their specialty.
• E-scribe medications per doctor preference as well as the ordering of tests
• Completion of patient FMLA paperwork or related medical record requests.
• Aid in appeals on behalf of the physician.

Qualifications

• Minimum High School Diploma or GED required.
• Minimum of two (2) years of front office experience, preferably in a medical setting.
• Prior Medical Assistant or prior patient assistance center experience preferred.

Knowledge, Competencies & Skills

• Outstanding customer service skills.
• Proficient knowledge of Medical Terminology, ICD-10, and CPT-4 Code.
• Excellent typing, communication (verbal and written), and people skills.
• Proficient computer software and database skills.
• Strong analytical and organizational skills with attention to detail.
• Flexibility, problem-solving, and team attitude.
• Ability to type a minimum of 40 words per minute.

Physical Requirements

• Regularly required to sit 4-7 hours/day and stand 1-3 hours/day.
• Intermittently required to walk, stoop, bend, speak, and listen.
• Frequently lift and/or move up to ten pounds, and occasionally lift and/or move up to 25 lbs.
• Ability to use the telephone 70% of the workday.