Point of Contact

About the Role

The Point of Contact (POC) provides support for the office and physicians independently and with minimal supervision. The POC also provides other diverse duties as requested or required under the general and direct supervision of the site manager.

Responsibilities

• Create a positive and professional first impression of the practice and show patients a "we care" attitude
• Accurately and efficiently process incoming messages (40-50 messages per day) from the PAC via Keona Health, including effectively triaging calls and responding to patients appropriately per policy
• Accurately and efficiently document messages in EMR to the physician for the proper disposition of the message
• Contact patients at the physician's direction to provide results, arrange treatment, or discuss the status
• Scan and index all pertinent information into the patient chart
• Review for completeness and accuracy and then enter required patient demographics and clinical information into Practice Management and EHR
• Accurately assess patient questions and conditions and confidently ask questions relating to symptoms or situations
• Explain procedures and hand out educational materials related to treatment/diagnosis
• Identify common issues after procedures as well as common side effects of medications
• Schedule office appointments, local procedures injections, and external labs and radiology
• Communicate with physicians regularly to determine preferences and specifics pertaining to their specialty
• E-scribe medications per doctor preference as well as the ordering of tests
• Complete patient FMLA paperwork or related medical record requests
• Assist with appeals on behalf of the physician

Qualifications

• Minimum High School Diploma or GED required
• Minimum of two (2) years of front office experience, preferably in a medical setting
• Prior Medical Assistant or prior patient assistance center experience preferred

Skills

• Outstanding customer service skills
• Proficient knowledge of Medical Terminology, ICD-10, and CPT-4 Code
• Excellent typing, communication (verbal and written), and people skills
• Proficient computer software and database skills
• Strong analytical and organizational skills with attention to detail
• Flexibility, problem-solving, and team attitude
• Ability to type a minimum of 40 words per minute

Pay

$18.00 - $20.00 per hour