PoH/ESS Case Manager

About the role

The Salvation Army Ferguson Community Empowerment Center is seeking a full-time PoH/ESS Case Manager. The starting pay for this position is $41,000 per year.

Responsibilities

• Deliver Pathway of Hope service consisting of pre-screening and intake of clients using specified assessment tools
• Conduct goal setting steps with clients formulating change-oriented action plan
• Conduct follow-up case management meetings with clients
• Monitor and track the change’s goal attainment on the action plan
• Input all client information into SIMS in a timely manner
• Provide on-site and occasional outreach assistance to clients seeking emergency assistance
• Provide intake and assessment activities to determine client eligibility and to match clients with resources
• Distribute food, vouchers, and/or checks as available to clients for purchases and payments and refer persons to other agencies if assistance is unavailable
• Identify resources available in-service areas and maintain a current community resource guide to provide information and referral services and inform persons of the resources available to them
• Network with community agencies and organizations to maximize services to persons and occasionally liaison between clients, The Salvation Army, and other agencies
• Record electronic and written client information in paper and computer records and maintain client confidentiality
• Record statistical data and provide statistical reports in a timely manner
• Case Manager will expend ESS funding and in-kind gifts in a manner that conforms to spending deadlines and utilizes tracking methods prescribed
• All reports must be submitted in a timely manner
• Maintain food pantry in clean and organized condition. Stock space with food products and distribution supplies
• Direct, schedule, and supervise the volunteer(s) staffing the food pantry
• Communicate social service activities to their direct supervisor
• Cook up social services with other Corps programming and inform clients of Corps programming
• Facilitate client application process for seasonal and special assistance as well as community programs
• Participate in Corps seasonal events and resource collection as directed by supervisor
• Provide emergency social services during disaster situations for extended durations and in extreme conditions
• Represent The Salvation Army through the implementation of its mission in all service aspects
• Maintain confidentiality and comply with Safe From Harm guidelines

Requirements

• Bachelor’s degree in human services field with one (1) years related work experience with some supervisory experience
• Combination of education and experience will be considered
• Outgoing personality with good communication skills and an ability to work with diverse cultures
• Strong leadership style and good organizational skills required
• Commitment to carry out The Salvation Army’s mission is essential
• Working knowledge of computers
• Reliable transportation, a valid Driver’s License, and pass TSA MVR check

Qualifications

• Must have an outgoing personality with good communication skills and an ability to work with diverse cultures
• Strong leadership style and good organizational skills required
• Commitment to carry out The Salvation Army’s mission is essential
• Knowledge of The Salvation Army and Government, State and community resources is helpful
• Must have working knowledge of computers
• Must have reliable transportation, a valid Driver’s License, and pass TSA MVR check
• Good communication skills as well as the ability to work with diverse and challenging personalities are essential