POB Attendant-28808

Location: Chicago, Illinois – Rush University Medical Center, Outpatient Transport Services

About the role

Provides safe, timely and accurate transport service to non-ambulatory outpatients of the Medical Center. This position is responsible for greeting and responding to the needs of all patients and visitors by providing information, high-quality customer service and support in a timely manner. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Schedule

Full Time (0.9 – 1.0 FTE), Shift 1, 8-hour shifts between 6:00 AM and 7:00 PM.

Pay

Pay range: $16.20 – $21.77 per hour. Rush salaries are determined by education, job-related experience, skills, internal equity, and market data.

Benefits

Rush offers exceptional rewards and benefits. Learn more at the Rush benefits page.

Responsibilities

• Provides curbside transport service to patients and visitors.
• Greets all staff and visitors with a smile.
• Ensures the safe, timely and accurate transport of patients to their destination.
• Ensures the comfort of the patient by being attentive, engaging in appropriate conversation, and making sure the proper equipment is available upon request.
• Follows proper procedure when working with the Epic Tracking Dispatch system; calls the dispatcher by phone when the radio is not working.
• Notifies dispatcher of delays and cancellations; clears calls immediately after transports are completed.
• Assists in the upkeep of the lobby and stores wheelchairs neatly in the wheelchair room.
• Maintains awareness of activities in the Medical Center; reports unusual occurrences and security issues to Rush security.
• Reports building issues (such as damage to the facility) to Medical Center Engineering.
• Collaborates with staff and Lead Door Attendant to solve problems using teamwork and professional demeanor.
• Alerts clinical staff immediately to any signs of patient distress or reports equipment malfunctions to management.
• Proactively contributes to the achievement of departmental goals and objectives.
• Operates elevators as needed in emergency situations; works with hospital transport, medical staff, firemen, or disaster team to aid those in need.
• Restores order to the area once aid is no longer needed.
• Makes and carries out independent decisions when dealing with ill or handicapped patients, doctor codes, fire codes, or disasters.
• Utilizes proper body mechanics when lifting and transferring patients to and from wheelchairs.
• Develops and promotes positive, effective customer-service relations with patients, family members, visitors, and staff.
• Completes transports quickly and efficiently; immediately notifies dispatchers when assignments are initiated and completed.
• Drives quality and continuously improves departmental performance through timely response to pages from dispatch, transport tracking, and management staff.
• Demonstrates proper handling of phones, pagers, and two-way radios; ensures proper functioning of communication equipment at all times.

Requirements

• High School graduate or GED.
• Excellent customer service and interpersonal communication skills.
• Strong organizational and multi-tasking skills.
• Good computer skills.
• Ability to maintain a pleasant demeanor and professional appearance.
• Ability to set appropriate priorities in a dynamic environment.
• Skills needed to carry out required data entry duties.

Preferred Qualifications

• Proficient bi-lingual skills.
• Ability to understand and apply knowledge of patient transport concepts, infection control practices, and proper body mechanics.

Physical Demands

• Must be able to lift 50 lbs and walk.