PMO Supervisor (100% Remote)

About the role

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

Responsibilities

• Reviews and validates project plans to ensure alignment with PMO standards, templates, and delivery methodology.
• Ensures all projects maintain accurate schedules, milestones, dependencies, and resource alignment.
• Provides feedback to project managers on gaps, inconsistencies, risks and stakeholders alignment based on project plans built by PMs and enforce corrective actions.
• Makes sure all projects adhere to stage gates process.
• Establishes and enforces PMO operating rhythms (weekly status, bi-weekly project health checks).
• Defines regular project audits and health checks across active projects.
• Ensures adherence to PMO standards, SDLC, Agile practices, and governance frameworks, including artifacts completion for each stage gate and maintains traceability across decisions, approvals and deliverables.
• Tracks project plans audit findings, creates an action plan and shares remediation actions with PMO leadership.
• Escalates systemic execution issues and risks to PMO leadership on project managers having challenges with driving timelines, decision points and following escalation paths.
• Provides hands-on coaching to Project Managers, Scrum Masters, and Project Coordinators.
• Promotes PMO process improvements towards achieving optimal resource balance, scalability and operational efficiency.
• Reinforces PMO best practices in planning, risk management, and communication, while driving consistency and standardization across delivery teams.
• Acts as a point of escalation for delivery challenges and supports resolution of risks, issues, and blockers.
• Ensures timely and accurate project status reporting and provides visibility into project health and execution trends.
• Identifies trends across projects and recommends process and execution improvements to enhance delivery effectiveness.
• Takes an active approach to talent management by onboarding, mentoring, and inspiring a diverse, highly engaged, and skilled team.
• Continuously strengthens team capability through talent development, succession planning, and recruitment.

Qualifications

• A high school diploma or equivalent is required, a bachelor’s degree is preferred.
• A minimum of seven (7) years of proven experience as a Project Manager or Senior Project Manager is required; 10 years is preferred.
• A minimum of seven (7) years of experience leading PMO operations, with a minimum of three (3) years in people management. This includes accountability for performance, development, and delivery of results aligned with organizational objectives.
• Experience adopting PMO or governance-driven environment.
• Strong knowledge of project planning, scheduling, and dependency management.
• Strong understanding of risk, issue, and change management.
• Support managing resource capacity plans.
• Experience assessing and improving project plans, managing multiple concurrent projects, and conducting project audits or health checks.
• Ability to coach and develop delivery teams, hold peers accountable, and drive corrective action.
• Strong analytical and problem-solving skills.
• Ability to identify trends across multiple projects.
• Proficiency with tools such as JIRA, Smartsheet, MS Project, Confluence.
• Demonstrated ability to lead through influence, including mentoring others, leading initiatives or workstreams, contributing to best practices, and driving cross-functional outcomes.
• Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals.
• Ability to plan and manage at both strategic and tactical operational levels.
• Works to achieve goals while overcoming obstacles and/or planning for contingencies.
• Strong communication and presentation skills across all levels of the organization including executive communication.
• Proficiency with Microsoft Office tools and modern collaboration platforms (e.g., MS Teams, Slack).
• Self-starter with strong organizational and time management skills, capable of handling multiple priorities in a fast-paced environment.
• Ability to work collaboratively to foster a high-quality, results-driven, team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Willingness and ability to work flexible hours as needed and travel up to 10%, which may include occasional overnight travel.

Benefits

ClearCaptions offers a comprehensive benefits program, including:

• Health insurance
• Retirement savings plan
• Flexible spending accounts
• Employee assistance programs
• Professional development opportunities
• Wellness programs
• Generous paid time off

Pay

$115,000 to $125,000 plus 5% determined by competitive market analysis and internal equity considerations.

Schedule

Full-time position with remote work options.

Skills

Project Management, Agile Methodologies, Risk Management, Resource Management, Communication Skills, Leadership, Problem Solving, Analytical Thinking, Teamwork, Adaptability, Flexibility, Time Management, Organizational Skills, Microsoft Office Suite, Modern Collaboration Tools, Continuous Improvement, Process Improvement, Talent Development, Succession Planning, Recruitment, Coaching, Mentoring, Training, Career Development, Diversity & Inclusion, Equal Opportunity Employer, Americans with Disabilities Act (ADA), Compliance, Legal, EEO, Equal Opportunity, Anti-Discrimination, Anti-Harassment, Anti-Retaliation, Anti-Violence, Anti-Bias, Anti-Sexual Harassment, Anti-Racial Discrimination, Anti-Gender Discrimination, Anti-LGBTQ Discrimination, Anti-Career Discrimination, Anti-Disability Discrimination, Anti-Age Discrimination, Anti-Race Discrimination, Anti-Religion Discrimination, Anti-Sex Discrimination, Anti-Class Discrimination, Anti-Disability Discrimination, Anti-Disability 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