PMO Manager (Remote)

About the role

As the Professional Services PMO Manager, you will lead Myriad360's Project Management Office and oversee the successful delivery of customer projects across multiple technology practices, including Data Center, Network & Security, Cloud, Collaboration, Field Services, Managed Services, and emerging technologies.

You will report to Professional Services Leadership and manage a team of Senior Project Managers, Project Managers, and Project Coordinators while establishing project governance, delivery standards, resource management strategies, and operational best practices.

You will work closely with Sales, Engineering, Operations, Finance, and Executive Leadership to ensure projects are delivered consistently, profitably, and with an exceptional customer experience. This role directly impacts customer satisfaction, project profitability, delivery consistency, operational excellence, and the continued growth of Myriad360's Professional Services organization.

Responsibilities

• Lead PMO Leadership & Team Development
• Coach, mentor, and develop a high-performing team of Senior Project Managers, Project Managers, and Project Coordinators
• Establish performance expectations, career development plans, and succession strategies for the PMO organization
• Conduct regular coaching sessions, performance reviews, and professional development activities
• Foster a culture of accountability, collaboration, customer focus, and continuous improvement
• Recruit, onboard, and retain top project management talent

Project Delivery Leadership

• Oversee successful delivery of customer projects across multiple technology practices
• Monitor portfolio health, including schedule, budget, scope, quality, resource utilization, risks, and customer satisfaction
• Provide executive oversight for high-risk, strategic, and complex customer engagements
• Remove organizational obstacles impacting successful project execution
• Drive consistent project delivery methodologies across the PMO

PMO Governance & Operational Excellence

• Develop, implement, and continuously improve PMO standards, methodologies, templates, and best practices
• Ensure consistent application of project management processes throughout the organization
• Maintain governance across project initiation, planning, execution, monitoring, change management, and project closure
• Lead executive portfolio reviews, project health assessments, and operational reporting
• Develop KPIs, dashboards, and executive reporting that improve organizational visibility and decision-making
• Drive continuous improvement initiatives that enhance project quality, forecasting accuracy, utilization, and customer outcomes
• Capture lessons learned and incorporate improvements into PMO standards and methodologies

Talent Development & Coaching

• Coach Project Managers on leadership, customer communication, project planning, financial management, risk mitigation, and stakeholder engagement
• Develop training programs that strengthen project management capabilities across multiple technology practices
• Mentor project teams delivering complex infrastructure and technology implementations
• Establish career progression paths and promote continuous professional development throughout the PMO
• Reinforce PMP best practices and project management excellence

Cross-Functional Leadership

• Partner with Sales to improve project transitions and customer handoffs
• Collaborate with Engineering leadership on resource planning and delivery readiness
• Work closely with Finance to improve forecasting, project profitability, and financial accountability
• Align project delivery with Professional Services strategic objectives
• Support enterprise initiatives focused on scalability, operational maturity, and customer satisfaction

Resource & Portfolio Management

• Manage PMO resource capacity, workload balancing, and staffing priorities
• Optimize project assignments based on customer needs, technical complexity, and team capabilities
• Identify resource constraints and develop proactive mitigation strategies
• Monitor project portfolio performance and proactively address delivery risks
• Improve forecasting accuracy, delivery predictability, and portfolio health