PMO Coordinator

About Ascent Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent’s offerings include air charter and ground expedited solutions as well as truckload, less-than-truckload, global forwarding, brokerage, and managed transportation services. The experienced Ascent team solves customers’ most challenging logistics needs by providing industry-leading service and top-tier satisfaction. Our Guiding Principles At the core of Ascent's culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We're equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and ‘play hard’ by creating an environment where tasks are performed with a can-do attitude from start to finish. We ‘play smart’ by delivering on our commitments in an honest, fair and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we ‘play together’ by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved. What You’ll Do The PMO Coordinator keeps Ascent's Program Management Office running day to day. The role triages and tracks all incoming IT work, administers the Jira and Confluence environment the delivery teams depend on, maintains PMO methodology and documentation, and assembles the reporting that IT leadership and the executive team rely on. Working under the direction of the Director, PMO, the Coordinator is often the first point of contact for anyone navigating PMO process, governance or tooling, and is expected to follow work through to closure rather than hand it on. Work Intake and Tracking Triage incoming IT work requests through the intake front door, checking completeness, applying tier classification and routing each request to the correct teamTrack requests through their lifecycle, following up on aging or stalled items until they are closed or formally rejectedMaintain intake records and the request pipeline so that downstream reporting is accurate and currentSupport scoping and prioritization sessions by preparing materials, capturing decisions and tracking resulting actions Jira and Confluence Administration Administer Jira and Confluence day to day, including user access, permissions, project and board setup, issue types, fields and screensConfigure and maintain workflows, filters, dashboards and automation rules in line with Ascent's Jira standardsMaintain data integrity across projects through bulk updates, cleanup and enforcement of Ascent's Jira standardsSupport delivery teams with tooling questions, troubleshooting and hands-on guidance, and help run office hours and training sessions Reporting Assemble the weekly executive project status report, sourcing updates from project leads, chasing missing or stale entries and preparing it for review and distributionProduce recurring reporting on the IT project pipeline, delivery health, intake volume and resource capacityMaintain PMO dashboards and reporting tools, and support the use of AI-assisted reporting and analysis Methodology, Governance and Documentation Maintain PMO templates, standard operating procedures and process documentation, and keep the PMO Confluence space organized and currentSupport governance activities including risk register upkeep, change advisory board coordination and release trackingApply and help enforce the delivery framework, quality gates and Agile ways of working across delivery teams Meetings, Communication and Onboarding Organize, attend and document PMO and project meetings, capturing actions and following up until they closeMaintain the PMO calendar and manage the PMO mailbox, taking the necessary response actionsSupport IT-wide communications, including the monthly newsletter, the weekly digest and the product update forumCoordinate onboarding and training for new project management staff, and maintain the supporting materialsPerform other projects and PMO administrative support tasks as required What You’ll Bring Three or more years of experience in project coordination, PMO operations or delivery supportHands-on Jira and Confluence administration experience, including permissions, workflow configuration, automation and reportingWorking knowledge of Agile delivery practices and the software development lifecycleComfortable using AI tools for reporting, analysis and documentation, with the judgment to review output before it is usedProficient in Microsoft 365, particularly Excel, PowerPoint, SharePoint and TeamsWell versed in project management processes, governance and reportingSkilled at encouraging compliance with policy and procedureStrong ability to prioritize effectively, and to create, manage and meet deadlinesDemonstrated ability to work with confidential and time sensitive informationAbility to learn, understand and apply new processes and technologiesDetail oriented with exceptional organizational skillsAble to multi-task and prioritize work across competing demandsExcellent oral and written communicationStrong interpersonal and listening skillsTalented at building and fostering collaborative relationshipsSelf-directed, shows initiative and closes loops without being promptedComfortable holding a standard and following up with people at all levelsStrong and supportive team player Ascent’s Competitive Benefits 401(k) and employer matchingLife InsuranceHealth, Dental, Vision InsuranceShort- & Long-Term DisabilityPaid Time Off (PTO)Employee Assistance ProgramPaid Parental LeaveEmployee Wellness ProgramPaid Holidays Employee Recognition ProgramsFlexible Spending Account (FSA)Tuition ReimbursementHealth Savings Account (HSA)Overtime, Differential & Bonus Pay