PM Housekeeping Supervisor

Responsibilities

• Supervise daily cleaning operations for guest rooms, suites, and public spaces.
• Inspect rooms for cleanliness, maintenance issues, and overall presentation before releasing them to Front Office.
• Assign room boards, track productivity, and make adjustments based on business needs.
• Communicate room status updates (clean, dirty, out-of-order, VIP priorities) to Front Office in real time.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
• Support attendants by providing supplies, assisting with room resets, and answering questions.
• Ensure all guest requests are completed promptly and follow up to confirm satisfaction.
• Log maintenance issues, follow up on work orders, and coordinate with Engineering for urgent needs.
• Monitor team grooming, uniform standards, and adherence to safety procedures.
• Lead by example by maintaining a visible presence on floors and assisting as needed.
• Ensure consistent replenishment and organization of supply closets and carts.
• Handle service recovery and guest interactions with professionalism and care.
• Complete daily reports, room inspection logs, and handoffs for the next shift.
• Train or retrain staff members on cleaning techniques, safety procedures, and service standards.
• May be required to clean rooms as business needs dictate.

Qualifications

• High School diploma or equivalent required.
• College course work in related field helpful.
• At least two to three years of progressive experience in a hotel or related field preferred.
• Previous supervisory responsibility preferred.
• Able to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.