PM Dock Supervisor

Key Deliverables

• Display a positive attitude and provide courteous, friendly service to all internal team members and external clients by responding promptly and efficiently to inquiries, requests, and complaints.
• Demonstrate knowledge and understanding of Lanter Delivery Systems Non-Negotiables and apply the concepts daily.
• Cookordination a team of dock associates, ensuring procedures and policies are being followed.
• Provide feedback to team members to encourage expected/exceptional performance and/or to stop negative behaviors or results.
• Document interactions in a timely manner.
• Aid in hiring, training, and development of all freight handlers.
• Provide all team members with the tools and resources needed to be successful.
• Work directly with customers, following specific directions of handling accounts to exceed customer satisfaction by managing dock operations for on-time, error free deliveries.
• Safeguard cross-dock operations and contents by establishing and monitoring safety and security procedures and protocols.
• Conduct daily inspections, ensuring compliance with applicable federal, state, local and company laws, regulations, and policies.
• Aid in development and execution of continuous improvement initiatives as directed.
• Take initiative to offer suggestions on needed improvements to streamline processes and/or save the company money.
• Address conflict by facilitating issue resolution between team members and/or customers as needed.
• Document in a timely manner and notify next-level management of the situation.
• Manage daily end-of-shift reports, as well as performance updates meeting or exceeding due dates.
• Protect company assets and confidential information in accordance with company policies and procedures, including but not limited to client, team member, and proprietary company information.

Competencies

• Superior verbal and written communication skills with people at all levels.
• Strong leadership, customer service and interpersonal skills.
• Excellent time management, organizational skills, and attention to detail.
• Ability to take initiative & problem solve while applying critical thinking to decisions.
• Analytical and technical capacity.

Position Type / Expected Hours of Work

• This is a full-time position; specific hours vary based on the location, typically Monday through Friday, 40 - 45 hours per week.
• Evenings, overnights, and weekends are required based on location and needs of business.

Background and Experience

• Proven successful warehouse, cross-dock, or related experience.
• Proven successful supervisory experience.
• Strong understanding of applicable Occupational Safety and Health Administration requirements and other related safety policies and best practices.
• Strong knowledge of all Microsoft Office programs.

Physical Demands

• The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
• While performing the duties of this job, the team member is regularly required to stand and/or sit for long periods of time and lift up to 50 pounds.
• Other Duties:
• This job description is not designed to cover a comprehensive listing of activities, duties or responsibilities required of the team member for this job.
• Duties, responsibilities, and activities may change per location based on business needs as well as change at any time with or without notice.