Plumbing Warranty Technician

About the role

Maynor Service Company is looking for a Plumbing Warranty Technician to join our team and provide outstanding service to our customers. Occasionally plumbing issues arise that require a knowledgeable professional to diagnose, repair, and resolve them. As a Plumbing Warranty Technician, you'll address warranty-related plumbing concerns, ensure customer satisfaction, and uphold Maynor Service Company's reputation for quality workmanship. If you enjoy troubleshooting problems, working independently, and helping customers, this could be the opportunity you've been looking for.

Warranty work isn't just about fixing plumbing issues. You're the face of Maynor Service Company after the construction process is complete. You're helping people enjoy their homes with confidence. You're solving problems, protecting customer relationships, and ensuring the quality of our work stands behind every project we complete. The little things matter because your work directly impacts customer satisfaction, company reputation, and long-term success. You're not just making repairs. You're delivering peace of mind.

Responsibilities

• Warranty Service & Repairs: Respond to warranty and service requests, including diagnosing and repairing plumbing issues; repairing leaks in water supply, drain, and fixture connections; repairing or replacing faucets, shower valves, toilets, disposals, and plumbing fixtures; addressing issues with water heaters and related plumbing components; resolving drainage concerns and plumbing performance issues; completing warranty repairs efficiently and professionally.
• Troubleshooting & Diagnostics: Diagnose water pressure concerns; troubleshoot fixture performance issues; identify leaks and determine corrective actions; evaluate drainage and venting concerns; inspect plumbing systems to verify proper operation; communicate findings and recommended solutions clearly and professionally.
• Customer Service & Warranty Support: Interact professionally with homeowners and customers; explain repairs and service work clearly and courteously; schedule and complete service calls within established timelines; document warranty issues, repairs performed, and materials used; communicate recurring issues or trends to management; ensure customers have a positive service experience.
• Quality Control: Identify workmanship or product issues requiring correction; verify completed repairs are functioning properly before leaving the site; ensure all work meets company standards and applicable plumbing codes; maintain a clean and professional work area in occupied homes; keep service vehicles stocked, organized, and ready for daily operations; complete accurate service reports and warranty documentation.

Requirements

• Minimum 3 years of plumbing experience
• Valid state-issued driver's license with a minimum of 3 years of driving experience
• Strong troubleshooting and diagnostic skills
• Willing to participate in an on-call schedule
• Dependable and shows up ready to work
• Detail-oriented and takes pride in craftsmanship
• Comfortable working independently and managing service calls
• Able to communicate professionally with customers
• Organized and capable of maintaining accurate service documentation
• Able to identify problems and develop effective solutions
• Team player with a positive attitude
• Committed to leaving every job better than you found it