Plumbing Service Technician

About the role

Plumbing Service Technician| Northfield, OH Jackson Comfort Keep Homes Comfortable. Build a Career You'll Be Proud Of. At Jackson Comfort, we're more than just an HVAC company—we're a team that takes pride in doing things the right way. Our technicians are trusted advisors to our customers, solving problems with honesty, professionalism, and exceptional service. We're looking for an experienced Residential HVAC Service Technician who enjoys troubleshooting, takes pride in quality workmanship, and wants to be part of a company that values its people as much as its customers. If you're tired of working somewhere you're just a number, we'd love to meet you

Pay

$80,000-$140,000

Responsibilities

• Diagnose, repair, and maintain residential plumbing systems
• Perform plumbing service, repairs, replacements, and installations
• Work on water heaters, fixtures, faucets, toilets, piping, drains, and other plumbing systems
• Identify the cause of plumbing issues and recommend the best solution
• Present repair and replacement options clearly to customers
• Complete estimates, invoices, and job documentation accurately
• Maintain a clean and organized work area, vehicle, and tools
• Follow all safety procedures, plumbing codes, and company standards
• Provide excellent customer service on every call

Requirements

You’ll work in a wide variety of settings: basements, attics, crawl spaces, mechanical rooms, outdoors, and rooftops—often in tight, dusty, hot, or cold environments. You’ll be exposed to electrical components and live voltage, active water and gas lines, construction zones and household pets, and weather extremes (heat, cold, rain, snow) You’ll regularly drive a company vehicle to and from job sites, use ladders and work at heights, lift and carry up to 75lbs, climb stairs, kneel, crouch, and maneuver in confined spaces, and stand and/or walk for extended periods Hours may include late evenings, weekends, and occasional overtime depending on customer needs and seasonal demands.

Skills

• 3+ years of residential plumbing service experience preferred
• Strong diagnostic and troubleshooting skills- can assess a system, identify issues, and determine the best path forward under pressure.
• Knowledge of residential plumbing systems, repairs, and installations
• Ability to communicate options and recommendations to homeowners- You make customers feel heard, valued, and taken care of on every call.
• Comfortable working independently in customers' homes
• Strong customer service and communication skills
• Valid driver's license with an acceptable driving record
• Applicable plumbing license preferred or required based on local regulations
• Experience with Service Titan heavily preferred- use tablets, mobile apps, and CRM tools to complete forms, enter data, and communicate with the team.
• Support your coworkers, ask for help when needed, and contribute to a culture of accountability and growth.

Benefits

• Company-provided phone/tablet
• Tool and safety equipment support
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Company-paid life and disability insurance
• Paid training and professional development
• Opportunities for career growth and advancement