Plumbing Service Technician

About the role

The Big Task is to diagnose and repair plumbing systems and lead customers to informed, and confident buying decisions.

Responsibilities

• Complete any plumbing residential service calls within their current area of expertise.
• Establish customer rapport to instill confidence in team and sell the right products and services.
• Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions.
• Educate and assist customers in choosing the best finance options and maintenance plans.
• Ability to exceed minimum KPI goal.
• Successfully complete follow up calls.
• Train and mentor apprentices to ensure quick, accurate repairs and installations.
• Explain replacement opportunities for aging, inefficient or underperforming systems.
• Maintain a clean, organized job site and well inventoried truck.

Requirements

• Competent in the use of all tools and resources related to basic service calls.
• Knowledge of Plumbing and gas codes and proper safety standards.
• Ability to explain technical information to non-technical customers.
• Ability to take timely action to solve problems using established policies and procedures.
• Ability to read and understand policy manuals, safety, rules, and procedures.
• Hold at least one state license or certification.
• Engaged in further technical development (i.e. Different disciplines and cross-training).
• Valid driver’s license and clean driving record.

Qualifications

Desired Skills and Experience:

• Competent in the use of all tools and resources related to basic service calls.
• Knowledge of Plumbing and gas codes and proper safety standards.
• Ability to explain technical information to non-technical customers.
• Ability to take timely action to solve problems using established policies and procedures.
• Ability to read and understand policy manuals, safety, rules, and procedures.
• Hold at least one state license or certification.
• Engaged in further technical development (i.e. Different disciplines and cross-training).
• Valid driver’s license and clean driving record.

Skills

None specifically listed, but required skills include competence in tools and resources, knowledge of plumbing codes, ability to explain technical information, ability to solve problems, and valid driver's license.

Benefits

A comprehensive benefits package including health & wellness, time off, financial support, growth opportunities, and perks like product discounts.

Pay

N/A (No specific pay details provided)

Schedule

N/A (No specific schedule details provided)