Plumbing Service Technician

About the role

The Plumbing Service Technician position is available in Katy, TX. This role is ideal for a dependable plumbing professional with hands-on service experience, particularly those with experience completing warranty work, service repairs, troubleshooting, and customer-facing plumbing calls.

Responsibilities

• Diagnose, service, repair, and maintain plumbing systems, fixtures, piping, water heaters, valves, drains, and related equipment.
• Perform warranty plumbing repairs and follow-up service calls for residential and commercial customers.
• Troubleshoot plumbing issues, identify root causes, and complete repairs efficiently and professionally.
• Review and interpret work orders, service tickets, diagrams, specifications, warranty notes, and jobsite documentation.
• Complete repairs in accordance with company standards, safety requirements, applicable plumbing codes, and warranty guidelines.
• Communicate professionally with customers, homeowners, builders, supervisors, vendors, and internal team members.
• Provide excellent customer service during service visits and maintain positive customer relationships.
• Complete accurate service records, work orders, warranty documentation, photos, material notes, and jobsite reports.
• Maintain tools, equipment, materials, service vehicle, and work areas in a clean, organized, and safe condition.
• Identify material needs and coordinate with field personnel or supervisors to complete service work efficiently.
• Follow all company policies, safety procedures, plumbing standards, and operational processes.
• Participate in training and skill development as needed.
• Perform additional duties as assigned.

Requirements

• High school diploma or equivalent preferred.
• 2 to 4 years of plumbing service, repair, maintenance, or field plumbing experience required.
• Relevant Plumbing license and certifications preferred.
• Experience with warranty plumbing work, builder warranty repairs, residential service, or customer follow-up work required.
• Working knowledge of plumbing systems, fixtures, piping, water heaters, drains, tools, and service procedures.
• Ability to troubleshoot plumbing issues and complete quality repairs.
• Ability to read and interpret work orders, service documentation, basic diagrams, and technical instructions.
• Strong communication, organization, and problem-solving skills.
• Ability to work independently in the field and as part of a team.
• Commitment to safety, quality workmanship, and code-compliant repairs.
• Ability to safely use hand tools, power tools, plumbing equipment, testing equipment, and mobile devices.
• Ability to pass pre-employment screenings such as background check and MVR.