Plumbing Service Managers

About the role

Lead the team. Grow the business. Build what’s next. Are you an experienced plumbing leader who knows how to bring out the best in people, deliver exceptional customer experiences, and drive strong operational results? This role is for experienced Plumbing Service Managers nationwide to lead a Plumbing & Drain team and play a key role in growing a high‑performing residential service business. It offers a hands‑on, people‑focused leadership opportunity that balances team development, operational excellence, customer satisfaction, and business performance.

Responsibilities

• Lead, coach, and develop plumbing and drain service technicians and support team members.
• Oversee daily service operations, including scheduling, dispatch, productivity, quality, and customer experience.
• Establish clear expectations and hold the team accountable to safety, service, and performance standards.
• Monitor key performance indicators and identify opportunities to improve productivity, revenue, profitability, and customer satisfaction.
• Support technicians with coaching, technical guidance, ride‑alongs, training, and performance development.
• Help recruit, onboard, and retain talented plumbing professionals.
• Ensure work is completed safely, professionally, and in accordance with applicable codes, company standards, and best practices.
• Partner with leadership and other departments to improve processes and create a seamless customer experience.
• Resolve escalated customer concerns with professionalism and a solutions‑focused approach.
• Identify opportunities to grow the Plumbing & Drain business and strengthen team performance.

Requirements

• 3+ years of experience in residential plumbing, drain service, or a related home‑services environment.
• Previous leadership, supervisory, or management experience in plumbing or home services.
• Strong understanding of plumbing service and drain operations.
• A track record of developing teams and improving performance.
• Strong communication, organization, and problem‑solving skills.
• A customer‑first mindset with the ability to balance service quality and business results.
• Ability to use performance metrics and business data to make informed decisions.
• A collaborative leadership style and genuine interest in helping people succeed.
• Plumbing license or relevant trade certifications are a plus.

Why this opportunity?

You’ll join a growing organization where leadership, accountability, teamwork, and continuous improvement matter. The role offers the chance to influence both people and processes, helping build a team and operation positioned for continued growth while delivering high‑quality service to customers.

Pay

Pay Range: $100,000 USD – $150,000 USD

About Champions Group

Champions Group is a nationwide leading provider of essential home services specializing in heating, air conditioning, and plumbing. With a mission to maintain long‑term relationships with its customers, Champions Group delivers timely, high‑quality services across a comprehensive suite of HVAC, plumbing, and electrical products. The company’s portfolio includes brands such as Adeedo!, ASI, Bee's Plumbing, Bell Brothers, Fetch‑A‑Tech, HELP, Hobaica, Howard Air, JW Plumbing Heating and Air, Lex Cooling, Heating, Plumbing & Electrical, M and M Heating, Cooling, Plumbing & Electrical, McAfee Heating and Air, Moore Home Services, ProSkill Services, Scottsdale Air, Seatown Electric, Plumbing, Heating & Air, Service Champions, Service Wizard, Sierra Air, Swan Plumbing, Heating & Air Conditioning, and Timo’s Air Conditioning & Heating.