Plumbing Service Manager - ePIPE Pipe Restoration Inc.

About the role

Located at 2926 W. Pendleton Ave., Santa Ana, CA 92704, ePIPE Pipe Restoration Inc. seeks a Plumbing Service Manager to oversee service teams, plan and organize production schedules, and assess projects. The company values Excellence, Professionalism, Innovation, Precision, and Eco‑Responsibility (E‑P‑I‑P‑E), and offers a chance to join a growing service department with over two decades of success serving residential, commercial, and federal clients nationwide.

Responsibilities

• Ability to handle scheduling, inventory control, and sales processes.
• Proven ability to manage teams and handle multiple projects simultaneously.
• Collaborate with other departments to coordinate service delivery and resolve field issues.
• Monitor inventory, tools, and equipment to ensure availability and cost control.
• Strong understanding of residential and commercial plumbing systems.
• Review and produce project estimates/sales, approve invoices, and manage departmental budgets.
• Implement and track KPIs to improve operational efficiency and team productivity.
• Review current service/warranty crews and realign if necessary to ensure great customer service, maximize sales, and be productive and efficient.
• Train and mentor technicians on how to establish customer trust to sell and upsell the right products and services.
• Provide technical support for field technicians when necessary.
• Coordinate scheduling and ensure that assets are used to maximize efficiency and reduce cancellations.
• Develop close working relationships with the service crews to understand the dynamics, strengths and weaknesses within each team.
• Fully understand and communicate the services and processes for all types of jobs that the service department performs with a sales approach to grow the division.
• Know where to step in and provide support to the service technicians and where to provide coaching support in the background to allow their teams to develop, learn, and grow as people and professionals.

Requirements

• 6+ years’ experience in plumbing required.
• Proven track record in service, managing a team of 5+ individuals in the plumbing service industry required.
• Possesses a valid CA Driver’s License, good driving history, and dependable transportation required; must be able to pass a background check.
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass a background check, drug screen, and have a clean DMV record.
• High School Diploma or equivalent required.

Skills

• Working proficiency in Spanish is a plus (bilingual Spanish/English preferred).
• High integrity with advanced social skills and ability to make solid connections.
• Highly motivated, self‑starter who