Plumbing Operations Manager

Mr. Holland’s Home Services started from humble beginnings in 1997 and has grown to become a staple in all southeastern and surrounding areas of WI. We are a team of home service experts who go the extra mile to ensure peak performance for your home’s heating, air conditioning, plumbing, and electrical systems.

About the role

We are searching for a skilled and motivated Plumbing Operations Manager to join our team in Jackson, WI. A valid Wisconsin Master Plumber license is highly preferred for this role as it combines hands-on plumbing expertise, team leadership, and regulatory oversight. This key role is responsible for ride-alongs while also working in the field to generate revenue.

Responsibilities

• Field Leadership: Manage and lead a team of plumbing technicians; perform ride-alongs to provide field training, coaching, and safety oversight.
• Revenue Generation: Work actively in the field to perform plumbing repairs and directly contribute to company revenue targets.
• Service Operations: Oversee daily dispatching, scheduling, site field reports, and workflow optimization.
• Technical Support: Utilize master-level plumbing knowledge to troubleshoot complex issues and assist technicians in the field.
• Customer Excellence: Address customer inquiries and resolve complaints to maintain our top-tier service reputation.
• Safety & Compliance: Enforce industry regulations, safety standards, and company policies on all job sites.

Requirements

• Licensing: Must possess a valid Journeyman or Master Plumbing license.
• Experience: Proven track record in plumbing operations management, service management, or a senior supervisory field role.
• Tech Skills: Experience with plumbing industry dispatch software is highly preferred.
• Soft Skills: Excellent verbal communication, strong organizational skills, and a collaborative leadership style.
• Valid driver’s license with an insurable driving record.
• Must pass a background check and drug screening.

Benefits

• Employee benefits start on the 1st of the month following hire date.
• Medical (3 affordable medical plans to choose from), Dental and Vision Insurance.
• Company Paid Benefits: Short-Term and Long-Term Disability, Life Insurance.
• Employee Assistance Program (EAP).
• Optional Benefits: Flexible Spending Accounts, Health Savings Accounts, Supplemental Medical Insurance, Pet Insurance, and ID & Legal Shield.
• 401k with Company Match.
• Tuition Reimbursement.
• Paid Time Off and 9 Paid Holidays.

Pay

Base Salary: $90,000 - $110,000 annually (dependent on experience and licensing). Performance Incentives: Additional bonus structure tied to operational targets.