Plumbing Operations and Project Manager

Responsibilities

• Track active plumbing jobs and projects and maintain an accurate status on each
• Cookordinate project timelines, labor, materials, customer communication, and next steps
• Assist with quotes, proposals, scopes of work, and pricing for small and large projects
• Identify scheduling, staffing, material, or profitability issues before they create delays
• Review callbacks, customer feedback, quality concerns, and productivity
• Reinforce department standards and address performance issues
• Support interviewing, onboarding, training, and employee development
• Supervise the plumbing dispatcher and department assistant
• Maintain accurate information within ServiceTitan or a similar system
• Prepare technician pay sheets and verify applicable incentives
• Report on workload, staffing, revenue, profitability, and operational concerns
• Improve processes and communication between the office and field

Requirements

• Professional plumbing experience and strong knowledge of service and project work
• Plumbing or construction project management experience
• Previous experience leading technicians or managing a service department
• Experience preparing estimates, quotes, proposals, or project scopes
• Familiarity with job costing, labor tracking, material costs, and profitability
• Experience conducting employee reviews and addressing performance concerns
• Strong administrative, organizational, and communication skills
• Ability to balance urgent operational needs with long-term priorities
• ServiceTitan or similar software experience is preferred
• Valid driver's license and acceptable driving record

Qualifications

This position is designed for an experienced plumbing professional who understands field operations but is ready to lead from a broader perspective.