Plumbing Manager

About the role

Apex Pros Plumbing, Electric, Heating and Air is a fast-growing home services company focused on delivering an exceptional customer experience and creating real opportunities for team members. As Plumbing Manager, you will oversee the day-to-day performance of the plumbing field team, lead and develop technicians, improve operations, and drive department performance while shaping the future of our plumbing department.

Responsibilities

• Lead and oversee the performance of the plumbing department and field team
• Ensure plumbing work is performed up to code standards
• Provide daily support to Plumbing Technicians through phone assistance, coaching, and on-site support
• Ensure technicians have the resources, training, tools, and direction needed to be successful
• Partner closely with Sales, Dispatch, Warehouse, Operations, and other departments to ensure timely and professional customer service
• Handle escalated customer concerns and work toward effective, long-term resolutions
• Monitor department performance and establish goals to increase revenue, efficiency, customer satisfaction, and profitability
• Forecast department performance and identify opportunities for improvement and growth
• Coach, mentor, and develop technicians through consistent feedback, encouragement, accountability, and professional development
• Conduct regular one-on-one coaching conversations with team members
• Plan and lead weekly technician meetings with engaging, relevant, and positive content
• Ensure safety expectations are consistently communicated and followed through coaching, meetings, and training
• Help develop and implement processes that improve installation quality, efficiency, consistency, and customer satisfaction
• Promote a positive team culture where employees understand and live the company's core values
• Recognize outstanding performance while addressing performance issues quickly and professionally
• Identify opportunities to improve technician productivity, workmanship, communication, and overall customer experience
• Maintain a professional appearance and represent Apex Pros with a high level of professionalism in every interaction

Requirements

• Minimum 5 years of plumbing management or leadership experience
• Proven ability to lead, coach, and develop a team of technicians
• Strong knowledge of plumbing installation procedures, standards, and applicable regulations
• Demonstrated ability to manage department performance and achieve measurable goals
• Excellent customer service and conflict-resolution skills
• Strong leadership, communication, and interpersonal skills
• Ability to hold team members accountable while maintaining a positive and motivating culture
• Experience conducting team meetings, training, and one-on-one coaching
• Strong organizational skills and attention to detail
• Ability to prioritize and manage multiple responsibilities in a fast-paced environment
• Comfortable using computer software and technology necessary to manage department operations
• Commitment to continued education and professional development
• Professional appearance and conduct
• Ability to work effectively in a variety of field conditions
• Valid driver's license

Benefits

• Competitive compensation based on experience and proven ability
• Performance-based bonus opportunities tied to service, efficiency, and results
• Company-provided vehicle that can be taken home daily
• Medical, Dental & Vision Insurance
• 401(k)
• Paid Time Off
• Paid Holidays
• Free haircuts from our in-house barber
• Ongoing training and professional development
• A growing company with opportunities for career advancement
• Opportunity to build and lead a high-performing plumbing team

Pay range: Negotiable based on experience and proven ability.