Plumbing Manager

About the Role

Ambient Edge is looking for an experienced Plumbing Manager to lead and grow our plumbing division in Las Vegas, Nevada. This role oversees day-to-day operations, field performance, safety, customer satisfaction, revenue growth, and team development. The ideal candidate is an experienced leader who understands how to build successful teams, improve operational efficiency, drive financial performance, and create an exceptional customer experience.

Why Ambient Edge

• $150,000+ Total Compensation (Competitive Base Salary + Performance Bonus Plan)
• Relocation Assistance Available
• Nearly 100% employer-paid Medical, Dental & Vision insurance and 50% employer-paid coverage for dependents
• 401(k) with 100% company match
• Paid Time Off & Paid Holidays
• Ongoing leadership development and career advancement opportunities
• Join a growing, financially strong organization committed to operational excellence

Responsibilities

Operational Leadership

• Manage daily plumbing operations, including scheduling coordination, job execution, productivity, and workflow efficiency
• Ensure jobs are completed on time, within scope, and to Ambient Edge quality standards
• Oversee warranty work, rework mitigation, callbacks, and job-site issue resolution
• Maintain consistent field processes across service, repair, and replacement plumbing work
• Partner with Dispatch, Install, Warehouse, and Customer Service teams to optimize capacity and response times

Financial Performance & KPIs

• Own plumbing revenue, gross margin, average ticket, close rate, and labor efficiency targets
• Monitor job costing, margins, and technician performance metrics
• Review estimates, pricing, and discounts to ensure profitability and consistency
• Control overtime, material usage, inventory costs, and truck stock compliance
• Participate in budgeting, forecasting, and monthly performance reviews

Team Leadership & Development

• Directly manage Plumbing Supervisors, Lead Technicians, and Apprentices
• Recruit, onboard, and retain high-performing plumbing technicians
• Conduct ride-alongs, quality audits, and performance coaching
• Ensure required training, certifications, and licensing are maintained
• Lead performance reviews and corrective action when necessary

Safety & Compliance

• Enforce all safety policies, PPE usage, and job-site safety standards
• Ensure compliance with local, state, and federal plumbing codes
• Maintain required trade licenses, permits, and inspections
• Oversee proper handling of hazards (sewer exposure, confined spaces, excavation safety)
• Partner with leadership on accident investigations and safety improvements

Customer Experience

• Ensure a consistent, professional customer experience on every job
• Review and resolve customer complaints and escalations promptly
• Monitor customer feedback, reviews, and VOC trends
• Support follow-up communication and corrective actions when standards are not met

Process Improvement & Reporting

• Identify operational gaps and lead process improvements
• Conduct regular call-by-call reviews with technicians, providing coaching, feedback, and accountability
• Monitor the dispatch board daily to ensure proper scheduling, load balancing, and technician utilization
• Review scheduling efficiency, job flow, and capacity planning to minimize downtime and missed opportunities
• Enforce adherence to "Running the Play," Ambient Edge's standardized service system
• Ensure every call follows the 6-step process and includes proper digital analysis, documentation, photos, notes, pricing transparency, and options presentation
• Maintain accurate records in ServiceTitan (jobs, notes, pricing, photos, invoices)
• Track and report on key performance dashboards weekly and monthly
• Support company initiatives, new services, and expansion efforts

Performance Expectations

• Consistent achievement of revenue and gross margin targets
• High technician productivity and low callback/rework rates
• Strong safety record and compliance metrics
• Positive customer satisfaction scores and review trends
• Stable staffing levels with reduced turnover

Requirements

• 5+ years of plumbing experience, with at least 2 years in a leadership role
• Journeyman or Master Plumber license preferred (or ability to obtain)
• Strong understanding of residential service and repair plumbing
• Proven experience managing teams and financial performance
• Strong communication, coaching, and accountability skills
• Proficiency with ServiceTitan or similar field service management software