Plumbing & Installation Technician

About the role

As the premium provider of drinking water and water treatment services, Hall’s Culligan continues to innovate and expand its business nationwide. Our Service Technician plays a critical role in ensuring the proper installation and service of our products and systems for customers.

Responsibilities

• Install and service products and systems at both commercial and residential customer locations
• Test and troubleshoot equipment to ensure proper functionality
• Follow standard operating procedures (SOP’s) and safety protocols
• Interact with customers in a professional and courteous manner
• Communicate effectively to explain installation processes and answer questions
• Provide technical support to customers during and after installations
• Diagnose and resolve technical issues in a timely manner
• Train customers on the proper use and maintenance of installed products and systems
• Provide basic technical guidance to customers
• Aid and/or provide training to coworkers and other departments
• Maintain accurate records of installations and troubleshooting steps, including pictures
• Operate service vehicles safely; adhere to safe driver policies and complete required vehicle inspections and maintenance
• Load, unload, and secure service vehicles as required

Requirements

• Maintain a valid Driver’s License with no restrictions or limitations
• Be at least 18 years of age or older, and able to successfully pass, and maintain, an acceptable driving record check to be insurable by the company to operate a company vehicle
• Be able to safely operate a commercial vehicle daily for approximately 8-10 hours
• Successfully pass criminal background check and drug screening checks, as well as any ongoing screenings per company requirements
• Remain physically capable, with or without reasonable accommodation, of performing the duties required of this position

Qualifications

• Highly customer oriented
• Comfortable managing time and solving problems
• Committed to following standard operating procedures (SOP’s)
• Proficient in using hand tools and basic power tools