Plumbing & Electrical Service Scheduling Coordinator
About the role
Air Comfort LLC is a top-tier Mechanical Service Contractor established since 1935. We specialize in servicing commercial, industrial, healthcare, and institutional facilities. Our company values its employees and aims to provide a healthy work environment and long-term career opportunities.
Responsibilities
- Reports directly to the Director of Service Operations
- Hours: Monday – Friday 7:00am to 4:00pm; On site
- Overtime as Required
- On Call After Hours
- Daily activities to include:
- Professional and prompt customer service
- Phone and email communication to field, office, support staff and customers
- Work order management including assessment of agreement hours, quoted project oversight and ability to process through to billing in a timely manner
- Responding quickly within the service and customer environment
- Job/Visit scheduling coordination
- Techician and apprentice scheduling
- Job status reporting to designated sales team
- Sales quote processing
- Daily interface with field technicians
- Administrative support for Air Comfort Sales Engineers
- Working with the team to communicate and coordinate jobs and associated documentation in an efficient and timely manner to assist in project mobilization, crew/technician selection, efficient scheduling, and project close out
- Providing the sales engineers with consistent updates when project changes occur regarding scheduling
- Open work orders for service calls and quotes
- Provide secondary support to issue Purchase Orders
- Preventive Maintenance Work Order Follow-up
- Review completed pm work orders for billable parts and parking
- Pm’s that have non-billable materials can be closed. If billable parts are on a PM work order give to billing for processing. If a PM goes over hours, determine if some of the labor should be billable repairs. Notify Scheduling Department Manager
- Dispatch to provide 24/7/365 consistency in dispatch service to customers, technicians, and Air Comfort sales engineers
- Manage efficient workflow while balancing and selecting the proper technician assignment with the proper skillset
- Back up dispatch night service in rotation
- Establish a knowledge of our technician’s skillset to ensure efficient service call management
- Track quoted jobs and parts ordered/delivered
- Successfully and accurately execute payroll for technicians
- Manage the technician’s weekly time and submit to payroll
- Occasional Backup for Main Switchboard
- Assist Billing Coordinator with invoicing questions
- Develop a familiarity with preventive maintenance customers/accounts
- Access and enter information into various customer portals
- Any special projects requested by Director of Service and Director of Plumbing
Qualifications
- Minimum of 3-5 years scheduling and coordination experience in a union trade environment. Electricians, HVAC, Plumbing Contractor, Etc.
- Experience of Operational software (service management type of software is a plus)
- Strong aptitude working within MS Office products (outlook, Word, and Excel)
- Excellent communication and people skills
- Works well under pressure, independently and as a team member
Benefits
The salary range for this position is $60,000 - $75,000.
Pay
The salary range for this position is $60,000 - $75,000.
Schedule
Hours: Monday – Friday 7:00am to 4:00pm; On site
Skills
- Minimum of 3-5 years scheduling and coordination experience in a union trade environment. Electricians, HVAC, Plumbing Contractor, Etc.
- Experience of Operational software (service management type of software is a plus)
- Strong aptitude working within MS Office products (outlook, Word, and Excel)
- Excellent communication and people skills
- Works well under pressure, independently and as a team member
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