Plaza Director Indian Meadows and Tiffin River Travel Plazas

What You’ll Do

• Manage overall day-to-day operations and long-term profitability of a multi-million-dollar travel plaza located along a major highway
• Sustainably achieve or exceed targeted financial and performance metrics by leading a dedicated team to ensure customers receive fast and friendly service
• Lead day-to-day activities of associates and plaza leadership to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards
• Monitor and analyze progress towards targeted financial and performance objectives then implement strategic changes to sustainably maximize performance and profitability
• Ensure that each food and beverage concept within the plaza adheres to required brand standards
• Maintain an engaging work culture of continuous learning, information/skill sharing and professional development, including modeling behavior and fostering a culture of accountability
• Consistently recruit, develop, and retain strong teams to maintain appropriate staffing levels across the plaza
• Responsible for hiring, coaching, training, promotion, disciplinary action, termination, or transfer of plaza leadership
• Supervise and manage the plaza leadership team to ensure they are meeting individual goals, business goals, and appropriately supervising & managing their direct reports
• Ensure compliance with company policies & procedures along with local, state, & federal laws
• Handle customer inquiries and complaints in a professional and timely manner
• Work collaboratively with support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance
• Ensure seamless, cooperative relationships with business partners, vendors, and the communities

Essential Experience & Skills

• Utilize computerized software and systems such as Microsoft Office, payroll & time keeping software, inventory management software, and various point-of-sales systems
• Passionate about helping people learn and grow their careers
• Ability to operate in and navigate through ambiguity, drive clarity, and effectively manage change in a fast-paced environment
• Demonstrate excellent communication and collaboration skills
• Proven background in maintaining strong cost control and quality standards
• Proven ability to drive profitable growth while improving customer and associate satisfaction
• ServSafe Certification Preferred

Requirements

• 5+ years of proven success in multi-unit or big-box leadership
• Available to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Able to stand and walk for an extended period of time; frequently bend, twist, lift and carry at least 20 pounds
• Occasionally attend meetings or travel to support other locations

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance