Players Club

About the role

The Players Club Representative is responsible for providing exceptional guest service while promoting and managing membership in the Players Club loyalty program. This role involves direct interaction with guests, explaining program benefits, and ensuring accurate data entry and promotional tracking. Representatives serve as brand ambassadors, supporting marketing efforts and enhancing the overall guest experience.

Responsibilities

• Facilitate match play sign-ups and manage promotional drawings, including collecting entries and conducting prize drawings
• Operate promotions using player tracking system
• Deliver excellent guest service by engaging with patrons professionally and courteously
• Monitor, stock, and clean the assigned work area to maintain a neat and organized environment
• Accurately count and record numbers legibly as part of promotional and tracking processes
• Maintain a professional appearance and demeanor while conducting company business
• Follow all applicable state, federal, and tribal laws, regulations, and compliance requirements

Qualifications

• High school diploma or G.E.D. required
• Must pass background and drug screening per Kaw Nation Gaming Commission regulations to obtain a gaming license (Medical Marijuana cards are accepted)
• Flexibility to work any shift as needed or assigned—including weekends, evenings, and holidays
• Excellent communication and customer relation skills
• Self-motivated
• Physical requirements include sitting and standing for long periods of time, bending, stooping, and lifting occasionally in excess of 50lbs

Benefits

• 100% Paid medical (valid in KS and OK)
• Optional dental, vision, life and 401K benefits (vision and dental valid in KS and OK)
• Paid time off, maternity and funeral leave, FMLA

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