Player Support Internship- Spring 2027

We need to output HTML fragment with sections: About the role? Actually the posting includes description. We need to use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections that have real specific content. No filler like "commensurate with experience". We need to preserve all substantive info, remove boilerplate, navigation, legal, EEO, etc. Also remove application instructions (Apply now!). Also remove duplicated lines. Also remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. We need to decide what sections to include. Content: - Intro: Rush Street Interactive (NYSE: RSI) is a market leader... building bridges... Ready to take the first step... offering a 12-week internship focused on customer support and player experience. As a Player Support Intern, you’ll work alongside our Customer Support team... etc. We can treat that as "About the role" maybe. Then "What You'll Do" -> Responsibilities. Then "What You'll Bring" -> Requirements/Qualifications/Skills. Then "Pay Range $16—$16 USD" -> Pay section. Then "What Makes Us Great" -> Benefits? Actually it's about company culture, maybe Benefits? But they list comprehensive compensation, work-life balance initiatives, autonomy, creativity, growth, top-notch professionals, people-oriented environment, supportive atmosphere, impact, proactive team members, self-disciplined professionals, collaboration, fun, achieving together, respect, professional and personal growth. Could be Benefits or maybe "About the company". But we have only allowed headings: Benefits, Pay, Schedule. We could put Benefits for those items. However they also mention "Comprehensive compensation" which is vague but it's a benefit. We'll include Benefits. Also location eligibility: "Location Eligibility (for nationwide roles): Open to candidates in eligible locations in the Continental US or Canada." That's location info; maybe we could put under About the role or maybe a separate section? Not in allowed headings. Could incorporate into About the role paragraph. Also "This role spans a wide breadth of experience..." etc. That's more about qualifications. Also "For candidates outside the US (Canada, Europe, Latin America), we take a locally informed approach to compensation..." That's pay info. Also "Required Rush Street Interactive participates in E-Verify..." That's legal boilerplate; remove. Also "Be at the forefront..." etc. That's marketing fluff; maybe part of About the role. Also "Rush Street Interactive uses AI-assisted tools..." that's about hiring process; maybe remove as boilerplate? It's not EEO but still maybe considered hiring process info; but we can keep? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The AI-assisted tools note is not exactly those categories, but could be considered part of hiring process; but it's not prohibited. However it's somewhat generic; but we could keep as part of About the role? Might be okay. We need to preserve all substantive information; not invent or summarize away detail. So we need to keep specifics: 12-week internship, Player Support Intern, work alongside Customer Support team, learn how we assist players, resolve concerns, deliver positive experiences across platforms, develop practical skills in customer communication, problem-solving, issue documentation, escalation, guidance from experienced team members, contribute to meaningful customer support initiatives, gain firsthand insight into how exceptional service builds player trust, satisfaction, loyalty. Responsibilities bullet list: Learn how the Player Support team responds to customer questions and resolves account or platform-related concerns. Develop clear, empathetic, and professional communication skills across customer support channels. Assist with researching player inquiries, identifying solutions, and escalating more complex issues to the appropriate teams. Gain experience documenting customer interactions accurately and following established support procedures. Learn how RSI’s systems and tools help the team provide timely and consistent support. Contribute to projects designed to improve player satisfaction, support resources, or communication processes. Participate in training sessions, mentorship check-ins, and ongoing feedback to support your professional development. Build an understanding of customer support operations within a highly regulated and rapidly evolving industry. High-performing interns may be considered for future full-time opportunities within RSI’s Customer Support team. Requirements: We’re seeking empathetic and motivated individuals who are eager to learn how excellent customer service creates loyal players and supports business success. You may be a great fit if you: Have strong written and verbal communication skills Enjoy helping others and finding solutions to problems Can remain patient, professional, and composed when handling customer concerns Are organized and attentive to detail Are interested in learning how technology supports exceptional customer experiences Can commit to 20–30 hours per week in a hybrid setting Are proactive, dependable, and collaborative Are comfortable working independently, receiving feedback, and asking questions No previous iGaming or customer support experience is required—just bring your enthusiasm, empathy, and willingness to learn! This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations. The pay range reflects potential variations in experience, skills, and location. The pay range does not reflect total compensation, which includes base pay, benefits, and/or bonuses. For candidates outside the US (Canada, Europe, Latin America), we take a locally informed approach to compensation and will share specific ranges based on your country of residence. Location Eligibility (for nationwide roles): Open to candidates in eligible locations in the Continental US or Canada. Location Eligibility (for other roles): Location requirements may vary and will be specified in the job posting. Pay Range $16—$16 USD (that's weird: $16—$16 USD same min and max). We'll keep as is. What Makes Us Great: Comprehensive compensation, Work-life balance initiatives, Autonomy – we embrace personal freedom and responsibility, Creativity – we are open to new ideas of how we can be better, Growth – we want you to develop personally as well as professionally, Top-notch professionals who are passionate about what they do, People-oriented environment and supportive atmosphere, As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth. We need to output HTML fragment only, no /, no markdown fences. We'll structure:

About the role

...

Responsibilities

• ...
...

Requirements

• ...
...

Maybe also Skills? But we can combine Requirements and Skills; but we have separate headings allowed. Could put Requirements for the bullet list of qualifications, and Skills for maybe communication skills etc. But we can just use Requirements for all. However we need to avoid thin sections; better to have a few substantive sections. Could have About the role, Responsibilities, Qualifications (or Requirements), Benefits, Pay. That's five sections. We need to decide what goes where. About the role: introductory paragraph describing company, internship, role. Responsibilities: the "What You'll Do" bullet list. Qualifications: the "What You'll Bring" bullet list plus maybe the statement about diverse experiences, pay range note, location eligibility. Benefits: the "What Makes Us Great" list. Pay: the Pay Range line. We should not repeat job title as heading. We must not include filler like "commensurate with experience". Not present. We must not include duplicated lines. We need to ensure we preserve all substantive info. Let's extract exact sentences. Intro paragraph: "Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. Ready to take the first step in your professional journey? Rush Street Interactive (RSI), a leader in the fast-growing iGaming industry, is offering a 12-week internship focused on customer support and player experience. As a Player Support Intern, you’ll work alongside our Customer Support team to learn how we assist players, resolve concerns, and deliver positive experiences across RSI’s online gaming platforms. You’ll develop practical skills in customer communication, problem-solving, issue documentation, and escalation while gaining experience in a dynamic, technology-driven environment. You’ll receive guidance from experienced team members, contribute to meaningful customer support initiatives, and gain firsthand insight into how exceptional service builds player trust, satisfaction, and loyalty." That's substantive. Now Responsibilities bullet list: each line starts with a verb. We'll copy exactly. - Learn how the Player Support team responds to customer questions and resolves account or platform-related concerns. - Develop clear, empathetic, and professional communication skills across customer support channels. - Assist with researching player inquiries, identifying solutions, and escalating more complex issues to the appropriate teams. - Gain experience documenting customer interactions accurately and following established support procedures. - Learn how RSI’s systems and tools help the team provide timely and consistent support. - Contribute to projects designed to improve player satisfaction, support resources, or communication processes. - Participate in training sessions, mentorship check-ins, and ongoing feedback to support your professional development. - Build an understanding of customer support operations within a highly regulated and rapidly evolving industry. - High-performing interns may be considered for future full-time opportunities within RSI’s Customer Support team. Now Qualifications bullet list: from "What You'll Bring". We'll include: - Have strong written and verbal communication skills - Enjoy helping others and finding solutions to problems - Can remain patient, professional, and composed when handling customer concerns - Are organized and attentive to detail - Are interested in learning how technology supports exceptional customer experiences - Can commit to 20–30 hours per week in a hybrid setting - Are proactive, dependable, and collaborative - Are comfortable working independently, receiving feedback, and asking questions - No previous iGaming or customer support experience is required—just bring your enthusiasm, empathy, and willingness to learn! - This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations. - The pay range reflects potential variations in experience, skills, and location. - The pay range does not reflect total compensation, which includes base pay, benefits, and/or bonuses. - For candidates outside the US (Canada, Europe, Latin America), we take a locally informed approach to compensation and will share specific ranges based on your country of residence. - Location Eligibility (for nationwide roles): Open to candidates in eligible locations in the Continental US or Canada. - Location Eligibility (for other roles): Location requirements may vary and will be specified in the job posting. We might also include the statement "We’re seeking empathetic and motivated individuals who are eager to learn how excellent customer service creates loyal players and supports business success." That's a sentence before the bullet list; we can include as a paragraph before the list. Now Benefits: from "What Makes Us Great". We'll list each item as bullet. - Comprehensive compensation - Work-life balance initiatives - Autonomy – we embrace personal freedom and responsibility - Creativity – we are open to new ideas of how we can be better - Growth – we want you to develop personally as well as professionally - Top-notch professionals who are passionate about what they do - People-oriented environment and supportive atmosphere - As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. - We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. - We are dedicated to treating everyone with respect and to support your professional and personal growth. Now Pay: "$16—$16 USD". We'll