Player Services Representative

We’re changing entertainment. Join us in an exciting, fast-paced industry where you’ll work with a diverse team passionate about helping people have more fun. At PENN Entertainment, we care about your career growth and offer support to expand your possibilities.

About the role

Reports to: Guest Services Manager

Primary Purpose: Operate Players' Lounge Service Desk

Responsibilities

• Provide friendly and knowledgeable customer service.
• Sell betting carrels and manage seating map of Players' Lounge.
• Handle and resolve any customer needs or problems in Players' Lounge.
• Administer basic procedures for Park Rewards program.
• Turn televisions on and off; adjust channels as necessary.
• Sell programs and other racing-related periodicals when required.
• Neatly and accurately complete inventory and till sheets.
• Have a thorough knowledge and understanding of Park services, promotions, and events.
• Assist other department personnel as directed.
• Keep work area clean and neat; display products as directed.
• Attend meetings and training sessions as scheduled.

Requirements

• High school diploma preferred.
• Training will be provided by department manager.
• Good verbal communication skills with solid customer service orientation.
• Cash handling and accurate math skills required.
• Adaptable to a variety of specialized computer software applications.
• Able to read, write, and speak English.

Benefits

• Day-one medical coverage.
• 401(k) matching.
• Annual performance bonus.
• Paid time off earned according to local policy, increasing with length of employment.
• Wellness programs supporting financial, physical, and mental well-being.

Pay

Starting salary: $13.00 per hour