Player Relations Associate

About the role

CityPickle is a dynamic and rapidly growing sport and lifestyle brand based in New York City. Our mission is to spread the joy of pickleball and put a paddle in the hand of every urban dweller. We specialize in operating both permanent, indoor pickleball clubs as well as high-profile, seasonal activations. Boca Paddle by CityPickle is a premier racquet sports and lifestyle destination redefining how people play, connect, and unwind. Located in Boca Raton, the club blends world-class pickleball and padel with elevated hospitality, offering member-driven experience anchored by exceptional service, vibrant community, and best-in-class facilities. We are seeking spirited, highly personable, Player Relations Associates at our new Boca Paddle location in Boca Raton, FL. The Player Relations Associate will play a key role in creating a welcoming and friendly environment and facilitating a memorable experience for our players. Start Date: November 10, 2026 (Club opening November 18, 2026).

Responsibilities

• Greet and direct players/customers/members, check players in, ensure completion of waivers, and other administrative duties.
• Respond to customer service inquiries.
• Facilitate equipment rentals.
• Maintain and operate the Pro Shop and Front Desk; sell merchandise, restock inventory, check in members and guests, overall organization.
• Handle credit card transactions.
• Provide basic information about programming and/or direct to someone who can.
• Help keep the courts, cafe, and surrounding areas orderly.
• Aid the players and coaches if something is needed on the courts.
• Stocking Locker Room, Sauna, Cold Plunge and Recovery Zone supplies as needed.
• Support Assistant Managers, Retail & Team Ops Manager, and General Manager with other miscellaneous tasks as needed.

Skills & Qualifications

• Friendly, trustworthy, and reliable person with exceptional customer service skills
• Flexible schedule availability, including weekends and evenings
• Comfortable using POS systems, iPads/laptops, and other technology
• Strong multitasker able to “wear many hats” in a fast-paced environment
• Past experience in a customer service role is preferred
• Demonstrates integrity, credibility, and dedication to Boca Paddle’s mission
• Pickleball and/or Padel experience preferred but not required

Pay

Compensation: Starting at $19/hour.

Schedule

Hours: Up to 40 hours per week. Club operating hours: 7 days a week, 7:00am – 10:00pm.