Player Experience & Community Manager

Community & Social Media

Develop and execute strategy for owned social media and community channels.
Draft social media content and drive asset ideation and production.
Monitor and respond to player inquiries.

Content Creators

Identify, build and maintain in-house relationships with content creators.
Provide hands-on support and/or manage external resources to provide hands-on support for creators engaging with our game.

Customer Service

Create and maintain a customer service run book that outlines protocols, roles, responsibilities, and escalation plans.
Build a customer service solution including onboarding and managing a BPO and customer service tool.

Email Marketing

Draft and distribute newsletter and bespoke marketing emails.

Analytics & Reporting

Define and report on KPIs, report on player sentiment, and make recommendations for improving engagement for all areas of ownership.

Campaign & Operational Support

Assist with playtesting efforts including onboarding play testers, managing virtual and IRL technical setups, and other operational needs as they arise.
Collaborate with the broader marketing team on campaign planning, research, competitive analysis, and copywriting.

Qualifications

• You can use data to back up your recommendations.
• You’re ready to challenge conventional wisdom.
• You have deep familiarity with online and IRL gaming communities, especially for single player games and using indie developer communication styles.
• You understand audiences’ behaviors, creator and community motivations, and key industry platform algorithms.
• You have a basic knowledge of Adobe Photoshop.

What You Bring

• 5+ years experience in the video game community management role.
• Has shipped at least 2 games on PC and console in a community manager role.
• Strong written and verbal communication skills.

Requirements

Must be eligible to work in the U.S.

Pay & Benefits

The pay range for this position in Massachusetts at the start of employment is expected to be between $87,100 and $90,920 per Year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for employees in regular roles may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits, provided that temporary or intern roles will not be eligible for many of these payments or benefits. Details of participation in compensation and benefit plans (if applicable) will be provided if an employee receives an offer of employment.

How to Apply

Please watch the following GDC talk given by Ken Levine: http://www.gdcvault.com/play/1020434/Narrative

Please be aware that Ghost Story does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others. Ghost Story also does not engage in any financial exchanges during the recruitment or onboarding process, and the Ghost Story will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scam or phishing exercise. Ghost Story’s in-house recruitment team will only contact individuals through their official Ghost Story email addresses (i.e., via a ghoststorygames.com email domain).

If you need to report a concern or have questions regarding Ghost Story’s equal opportunity commitment, please contact Careers@ghoststorygames.com.