Player Development Executive- Reno, NV

About the Role

The Player Development Executive's primary focus will be driving acquisition of new-to-brand and new-to-market VIP+ customers to Caesars Entertainment's three Reno properties. The ideal candidate will be highly results-driven, with a proven ability to build, cultivate, and leverage strong internal and external networks to generate qualified player development opportunities and deliver measurable revenue growth.

Responsibilities

• Target, develop, and assess new business relationships.
• Clearly communicate programs/services to necessary people, seek their support, and keep them informed of changes that may impact the business.
• Effectively deliver required sales targets.
• Maintain relationships with VIP/VVIP guests through personal contact by phone and in person with the ultimate goal of increasing new business.
• Use creative thought in developing a wide customer base.
• Assist with special events as needed.
• Fully comply with all applicable rules, regulations, laws, and policies, and conduct yourself with the highest levels of integrity and honesty.
• Anticipate, respond to, and consistently meet or exceed the needs of internal clients.
• Support and cultivate new ideas and methods to deliver business solutions.
• Identify ways to increase efficiencies or improve product or service.
• Comply with and uphold company expectations including Code of Commitment, policies, procedures, industry regulations, department goals, and business strategy.
• Manage coordinators and work effectively as a collaborative team player.

Requirements

• Five (5) or more years’ experience as a Casino Host or Player Development Executive.
• College degree or equivalent experience preferred.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Proficient in using CRM platforms as well as casino management software.
• Excellent interpersonal and problem-solving skills.
• Excellent customer service skills.
• Systematic and process-oriented mindset to ensure seamless end-to-end customer experiences.
• Excellent networking abilities.
• Professional appearance and grooming.
• Good oral and written communication skills.
• Self-motivated, entrepreneurial, and committed to personalizing interactions to drive performance.
• Ability to work long hours any day of the week and stand for long periods of time (8-10 hours).
• Ability to bend, stoop, crouch, kneel, twist, balance, and work at a desk when performing clerical functions.
• Respond to visual and aural cues.
• Maneuver in and around the entire casino and hotel area.
• Tolerate areas containing secondary smoke.
• Converse over the telephone in situations where there is loud and disruptive background noise.
• Handle more than one function at a time by being well organized.
• Schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Performance Standards

• Provide internal/external guests with service excellence.
• Excellent communication and observation skills.
• Easygoing demeanor to ensure a fun and safe environment for guests.
• Above average speech – both speaking and reading/writing English.
• Excellent interpersonal skills.