Player Development Executive, Ohio

About the role

The Crown Is Yours
Play a crucial role in the growth and development of our VIP player base. As a Player Development Executive, you'll drive net revenue through proactive sales tactics and promote outstanding services to new and existing VIP customers. You'll work closely with other internal teams and stakeholders to manage and deliver our signature VIP experience.

Responsibilities

• Develop and maintain strong relationships with premier players through providing services and building player loyalty.
• Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue.
• Execute against all VIP policies and guidelines, including responsible gaming policies.
• Compile and analyze data to identify trends to maximize player performance.
• Proactively offer solution-based suggestions to help enhance the customer experience.
• Participate in the escalation process and work with customers and other internal teams to provide a timely resolution.

Requirements

• Bachelor's degree in a related field or 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry.
• Passion for improving the player experience, problem-solving, and promoting positivity amongst the team.
• Demonstrated success in identifying and implementing strategies that improve operational efficiency.
• Knowledge and ability to increase revenues and control expenses.
• Must be able to obtain and maintain required State Gaming Licenses.

Qualifications

• Bachelor's degree in a related field or 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry.
• Passion for improving the player experience, problem-solving, and promoting positivity amongst the team.
• Demonstrated success in identifying and implementing strategies that improve operational efficiency.
• Knowledge and ability to increase revenues and control expenses.
• Must be able to obtain and maintain required State Gaming Licenses.

Skills

• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Proficiency in CRM systems and data analysis tools.
• Experience with customer relationship management and VIP services.

Benefits

• Competitive compensation package including base salary, bonus, equity, and benefits.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development opportunities.
• Flexible work schedule.

Pay

The US base salary range for this full-time position is $88,400.00 USD - $110,500.00 USD, plus bonus, equity, and benefits as applicable.

Schedule

Full-time position.