Player Development Executive, Michigan

About the role

The Crown Is Yours As a Player Development Executive, you’ll play a key role in growing and strengthening our VIP player community. You’ll build meaningful relationships with high-value players, deliver exceptional service experiences, and drive customer engagement that contributes to revenue growth.

Responsibilities

• Build and maintain strong relationships with VIP players by delivering personalized service and fostering long-term loyalty.
• Drive customer engagement, market share, and net revenue growth through proactive outreach and relationship-building strategies.
• Partner with internal teams to deliver a seamless, high-quality VIP experience across all customer interactions.
• Execute VIP policies and procedures, including responsible gaming standards and regulatory requirements.
• Analyze player activity and performance trends to identify opportunities that improve engagement, retention, and revenue.
• Proactively recommend solutions and enhancements that elevate the player experience and strengthen customer satisfaction.
• Manage escalated customer issues and collaborate with internal stakeholders to deliver timely and effective resolutions.

Requirements

• A Bachelor’s Degree in Business, Marketing, Hospitality, Communications, or a related field, or at least 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry.
• Experience building and maintaining strong customer relationships, ideally with high-value or VIP clients.
• A passion for delivering exceptional customer experiences and solving complex challenges with a customer-first mindset.
• Proven ability to identify opportunities, implement improvements, and contribute to operational efficiency.
• Strong analytical skills with the ability to interpret customer data and translate insights into actionable strategies.
• Excellent communication and relationship-building skills, with the ability to collaborate effectively across teams.
• Knowledge of revenue-driving strategies and experience balancing customer satisfaction with business objectives.
• Ability to obtain and maintain all required State Gaming Licenses.

Qualifications

• Publicly traded (NASDAQ: DKNG) technology company headquartered in Boston.
• Regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

Skills

• Customer Relationship Management
• Customer Service
• Revenue Growth Strategies
• Player Loyalty Programs
• Responsible Gaming Standards
• Customer Data Analysis
• Communication and Collaboration

Benefits

• Comprehensive health and wellness programs
• Flexible work arrangements
• Professional development opportunities
• Employee discounts and perks

Pay

The US base salary range for this full-time position is 88,400.00 USD - 110,500.00 USD, plus bonus, equity, and benefits as applicable.

Schedule

Full-time position.