Player Assistance / Outside Services

About the Role

This position contributes to the overall success of the golf operation at Kissing Camels Golf Club by providing exceptional, first-class service to members and guests. Team members in Player Assistance/Outside Services are responsible for enhancing the member and guest experience through a variety of support tasks. This is not a beverage cart attendant position.

Responsibilities

• Load and unload golf bags onto golf carts, and clean golf clubs before and after play.
• Clean and detail golf carts, stage golf carts for daily use, and assist in general cart fleet maintenance.
• Maintain the practice facility, manage rental club inventory, and handle overnight bag storage.
• Deliver department-specific service standards and signature touch points.
• Establish consistent and complete cross-departmental communication channels.
• Assist in the daily setup and overall experience of the driving range, including setting up and breaking down stations and picking/cleaning golf balls.
• Proactively anticipate member and guest needs.
• Effectively communicate pertinent information among team members and supervisory staff.
• Assist with member/guest service resolution using the LEARN Model.
• Perform daily golf bag movement tasks, empty trash, and fold laundry.
• Complete opening and closing shift tasks.
• Greet every guest, member, and team member with service standards and set a positive tone for interactions.
• Provide extraordinary service that aligns with the "Enriching by Nature" philosophy.
• Embody and demonstrate the STRATA virtues and uphold the Garden of the Gods Resort and Club’s brand, culture, vision, mission, and values.
• Empower yourself to resolve issues and ensure a positive experience for guests/members.
• Address feedback using the LEARN Model and demonstrate professionalism in appearance and attentiveness.
• Comply with company policies, procedures, and safety guidelines.
• Perform other duties as assigned and interface positively with other departments.

Requirements

• Highly service-focused with a desire to engage with members and guests.
• Ability to work well under pressure, multitask, and thrive in a fast-paced environment where continuous improvement is expected.
• Strong initiative, accountability, and attention to detail, accuracy, and timeliness.
• Compliance with break policies, time clock procedures, and uniform standards.

Qualifications

• Minimum Education: High School Diploma or in progress.
• License/Certification: Valid Driver’s License for a minimum of 1 year.
• Skills:
  • Effective written and verbal communication.
  • Basic computer skills (e.g., word processing, internet browsers).
  • Reading comprehension and oral comprehension.
  • Analytical and critical thinking for problem-solving.
  • Knowledge of guest and personal service principles.
  • Basic math skills (addition, subtraction, multiplication, division).

Work Environment & Physical Demands

• Physical Activity:
  • Frequently: Standing, walking, bending over, reaching, pushing/pulling, lifting/carrying (26–70 lbs.), manual dexterity, gross motor skills, eye/hand coordination, near and far vision, color recognition, and hearing.
  • Occasionally: Sitting, crouching, kneeling, balancing, and fine motor skills.
• Environmental Factors:
  • Primarily works indoors with overhead lighting and comfortable ventilation but may occasionally work outside in inclement weather.
  • Works closely with others but may also work alone.
  • Exposure to noise, vibrations, uneven surfaces, and occasional use of motorized equipment or vehicles.
  • May work with chemicals, detergents, or cleaning agents.

Teamwork & Culture

• Requires continuous teamwork and internal/cross-departmental communication.
• Core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of urgency (Go).
• Regular participation in pre-shift meetings, stand-ups, event summaries, and occasional one-on-one coaching sessions.