Player/Guest Services

About the role

Join the fun, fast-paced Golf team at Destination Geneva National, where your office is outside (and often on a golf cart) and your golf is free! Formerly known as Player Services, this primarily outdoor position includes handling and staging arriving golf bags, directing resort and Member golfers checking in for tee times, cleaning and staging golf carts, post-round club cleaning, answering guest questions, and assisting resort and Member golfers.

Responsibilities

Primary responsibilities include, but are not limited to, the following:

• Provide members and resort guests with golf bag handling and club cleaning services
• Provide excellent customer service to all public patrons, members and guests
• Greet members, guests and public as they arrive and return from their round
• Maintain Golf Shop communications for member and public requests – report add-on players
• Inform and direct players and guests to desired areas of the facility
• Issue, monitor and secure rental club inventory by following operational procedures
• Assist with all cleaning and maintenance procedures of the golf car fleet
• Monitor the bag drop area – handle, transport and protect public, member and guest bags
• Tag/label all golf bags with identification tags when appropriate and necessary
• Pull and set up member bags for daily member play
• Assist members and guests arriving from the Member Parking Lot
• Assist with the staging of golf carts on a daily basis for public, member and guests
• Ensure that all staged carts are clean, and properly stocked – tees, pencil and sand & seed
• Clean out, wipe down/wash and dry all golf carts after completion of play
• Place cleaned member clubs back into member club storage after play
• Safely park golf carts in designated spots in the cart storage area
• Plug-in and charge golf carts each evening, check that charging is occurring
• Clean, store and protect members and guests clubs which are held overnight
• Maintain all areas of the cart barn and club storage rooms
• Empty trash receptacles as needed during each shift
• Work closely and communicate with the PGA Professionals and Golf Shop Staff in staging, preparing and operating all public and member events
• Communicate often with the Maintenance Department with regarding to sand & seed supply and replenishment, and all cart maintenance/repair issues
• Work closely with Starters to assist in getting groups to the first tee in a timely manner
• Maintain the practice areas in conjunction with the Range personnel– tee setup and cleaning, range picking, washing and sorting golf balls, restocking caddies and tee cups
• Monitor all areas for trash and debris, lost clubs and equipment, etc.
• Deliver dirty and used towels to the laundry each night – restock clean towels
• Perform any and all duties assigned by the Professional Staff

Requirements

The following are required for this position:

• Excellent customer service skills and positive demeanor
• Experience playing golf
• Some knowledge of golf/golf course operations
• Valid driver’s license is required

Qualifications

The following are desirable for this position:

• Ability to function in a team environment
• Ability to apply customer service skills
• Ability to successfully resolve guest issues/problems
• Ability to anticipate guest/member needs
• Ability to work independently with confidence
• Ability to remain calm under difficult circumstances

Benefits

Destination Geneva National offers the following benefits:

• Competitive salary and performance-based incentives
• Comprehensive benefits package for full-time/year-round staff, including health, dental, vision, short-term disability, and life insurance; pet insurance; and a 401k retirement plan
• Paid time-off for full- and part-time associates
• Option for pay-as-you-earn with Dayforce Wallet
• Opportunity to work in a stunning resort setting with access to recreational facilities
• Encouraging and supportive work environment that values creativity and teamwork
• Potential for professional growth within a dynamic hospitality organization
• Complimentary golf, discounts at our dining facilities and Pro Shop, reduced greens fees for your foursome, special hotel rates for friends & family, monthly associate golf tournaments, fitness center discounts, and more

About Destination Geneva National

Destination Geneva National is located in Lake Geneva, Wisconsin’s premier resort town. With over 30 years of experience, Paloma Resorts’ Destination Geneva National has made legendary golf a tradition in Southeast Wisconsin. The resort features 54 holes of golf, award-winning dining, and upscale on-course lodging.