PLAYBOOK ASSISTANT MANAGER

About the role

The Playbook Assistant Manager supports the strategic and operational leadership of the sports bar and restaurant, ensuring an exceptional guest experience while upholding brand standards and operational excellence. This role assists in daily front‑of‑house operations, staff supervision, financial oversight, and guest engagement, working closely with the General Manager to maintain a high‑performing, hospitality‑driven environment. As a key member of the leadership team, the Assistant Manager helps set the tone for service excellence by modeling professionalism, fostering teamwork, and ensuring consistency in execution across all guest‑facing touchpoints. The position requires a hands‑on leader with strong communication skills, sound judgment, and the ability to motivate and support a diverse team in a fast‑paced, sports‑focused environment. In partnership with the General Manager, the Assistant Manager contributes to the planning and execution of sports programming and themed events, including scheduling, preparation, and broadcast coordination of major sporting events such as UFC, NFL, Boxing, NBA, NHL, NCAA, Soccer, and signature events like the Kentucky Derby.

Responsibilities

• Redefine hospitality at Graton Resort & Casino while living, supporting, and promoting core values.
• Execute all Food Operations Department responsibilities by enforcing Graton Resort & Casino policies and procedures fairly among all Team Members and in accordance with the negotiated union contract.
• Lead and support daily restaurant operations to ensure consistent excellence in service, guest satisfaction, and operational flow.
• Recruit, train, coach, and develop Team Members to uphold service standards and foster a positive, team‑driven work environment.
• Monitor financial performance, including budgeting, forecasting, labor management, cost control, and identification of revenue‑growth opportunities.
• Maintain full compliance with all health, safety, and sanitation regulations, ensuring a clean and hazard‑free environment at all times.
• Collaborate with Food & Beverage leadership to ensure menu execution, product consistency, and presentation align with brand standards and seasonal offerings.
• Handle guest relations with professionalism and discretion, resolving concerns promptly and maintaining high levels of guest satisfaction.
• Oversee staff scheduling and station assignments to ensure optimal floor coverage and service efficiency, while maintaining full compliance with union agreements and all labor regulations.
• Collaborate with the Special Events team to plan and execute themed nights, viewing parties, tournaments, and promotional events tied to key games and major sporting moments.
• Partner with Marketing to promote sports programming and events through social media, email campaigns, in‑venue signage, and property‑wide communication channels.
• Assist with the scheduling, preparation, and broadcast coordination of major sporting events, ensuring seamless presentation throughout the venue.
• Support promotional activities, viewing parties, and marketing initiatives designed to increase guest engagement and enhance the bar's position as a premier destination for sports fans.