Play Gym/Family Entertainment Manager

Position Overview

The Play Gym Operations Manager oversees the daily operations and staff of the Little Land gym, ensuring a clean, safe, and welcoming environment for families.

Key Responsibilities

• Oversee daily gym operations, ensuring a clean, safe, and welcoming environment for families.

• Manage staff scheduling, coverage, and time-off requests to maintain adequate support during all open hours.

• Lead by example on the gym floor—supporting the front desk, assisting families, and maintaining a positive atmosphere.

• Monitor facility condition and coordinate maintenance or repairs as needed.

• Ensure compliance with safety, cleanliness, and operational standards.

• Recruit, train, and supervise front desk and gym team members.

• Foster a fun, team-oriented, and customer-focused culture.

• Conduct regular staff meetings and ongoing training to ensure consistency in service quality.

• Model professionalism, positivity, and problem-solving in all interactions.

• Promote Little Land’s classes, programs, birthday parties, and special events to drive attendance and revenue growth.

• Assist with social media and community outreach initiatives to increase brand awareness.

• Partner with the marketing team to plan and execute in-store promotions and local events.

• Engage with customers to build relationships, encourage memberships, and enhance loyalty.

Qualifications

• 2+ years of experience in retail, recreation, hospitality, family entertainment, or customer service management.

• Proven ability to lead and motivate a team.

• Strong organizational and communication skills.

• Hands-on approach with a willingness to jump in and support the team.

• Availability to work weekends and occasional evenings for events or parties.

Preferred Experience

• In family entertainment, play gyms, fitness, or early childhood education settings.

• Background in community engagement, program promotion, or sales.

• Knowledge of scheduling software, POS systems, or similar management tools.

Why Join Little Land

• A fun, family-friendly work environment where you’ll make a difference every day.

• Opportunity to grow your leadership and operations experience.

• Supportive, mission-driven team culture built on Integrity, Excellence, Ownership, Relationships, Growth, and Openness.

• Competitive salary, paid training, and opportunities for advancement.