Play Gym/Family Entertainment Manager

Position Overview

The Play Gym Operations Manager is responsible for managing the daily operations and staff of the Little Land Arcadia gym, ensuring that our facility runs smoothly, safely, and with a spirit of fun and excellence. This role combines hands-on leadership with administrative and marketing responsibilities to grow attendance, increase memberships, and promote the full range of Little Land offerings.

Key Responsibilities

• Oversee daily gym operations, ensuring a clean, safe, and welcoming environment for families.
• Manage staff scheduling, coverage, and time-off requests to maintain adequate support during all open hours.
• Lead by example on the gym floor—supporting the front desk, assisting families, and maintaining a positive atmosphere.
• Monitor facility condition and coordinate maintenance or repairs as needed.
• Ensure compliance with safety, cleanliness, and operational standards.
• Recruit, train, and supervise front desk and gym team members.
• Foster a fun, team-oriented, and customer-focused culture.
• Conduct regular staff meetings and ongoing training to ensure consistency in service quality.
• Model professionalism, positivity, and problem-solving in all interactions.
• Promote Little Land’s classes, programs, birthday parties, and special events to drive attendance and revenue growth.
• Assist with social media and community outreach initiatives to increase brand awareness.
• Partner with the marketing team to plan and execute in-store promotions and local events.
• Engage with customers to build relationships, encourage memberships, and enhance loyalty.

Qualifications

• 2+ years of experience in retail, recreation, hospitality, family entertainment, or customer service management.
• Proven ability to lead and motivate a team.
• Strong organizational and communication skills.
• Hands-on approach with a willingness to jump in and support the team.
• Availability to work weekends and occasional evenings for events or parties.

Why Join Little Land Arcadia

• A fun, family-friendly work environment where you’ll make a difference every day.
• Opportunity to grow your leadership and operations experience.
• Supportive, mission-driven team culture built on Integrity, Excellence, Ownership, Relationships, Growth, and Openness.
• Competitive salary, paid training, and opportunities for advancement.

If you’re a natural leader who loves working with kids, families, and a great team, we’d love to hear from you! Please submit your resume and a short cover letter sharing why you’d be a great fit for the Little Land Arcadia team.