Platform Support Specialist
About the role
Travoom is seeking a Platform Support Specialist to provide clear, respectful, and well-documented customer support across approved service channels. This is a full-time, 100% remote position open to candidates in the United States. The role supports digital product, marketplace, sports, customer, and data operations, emphasizing accurate records, clear ownership, timely communication, and practical follow-through.
Responsibilities
- Respond to assigned customer contacts, verify the request, and explain the available next steps clearly.
- Use approved tools and knowledge resources to resolve routine questions accurately and consistently.
- Create complete case notes, update customer records, and track promised follow-up to closure.
- Recognize urgent, sensitive, or out-of-scope situations and escalate them with useful context.
- Share recurring customer friction and documentation gaps with the appropriate operations owner.
Requirements
- Professional written and verbal communication with active listening.
- Experience using customer records, ticketing tools, or knowledge bases.
- Calm judgment when handling frustrated customers or incomplete information.
- Dependable case ownership and attention to service details.
The Basics
The Platform Support Specialist will work through approved digital systems, shared documents, email, phone, and collaboration tools. Secure handling of company and customer information, reliable availability during agreed working hours, and clear written status updates are essential.
Pay
Full-time, associate-level role with a base compensation range of $42,000–$62,000 per year, depending on experience and qualifications.